Director Program Operations and Customer Service Division

Director Program Operations and Customer Service Division Department of Housing and Urban Development Location 1 vacancy in the following location:

Relocation expenses reimbursed No

Telework eligible Yes as determined by agency policy Duties Summary This position is located in the Department of Housing and Urban Development , Asst Secretary for Housing-Federal Housing Commissioner . If you do not meet any of the categories listed above, you may wish to apply under announcement 21-HUD-1725-P which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply. Responsibilities As an Director Program Operations and Customer Service Division , you will:

• Implement procedures and systems for evaluating HOC performance as well as the overall effectiveness of Single Family (SF) programs, providing administrative services, coordinating cross cutting issues, assessing and analyzing SF Housing programs and program data, and responding to requests for assistance on a wide range of complex SF programs of professional, technical and clerical staff.
• Monitor and evaluate the overall effectiveness of customer service and HOC performance and goal achievement as well as the overall effectiveness of SF programs within the jurisdiction of the HOC.
• Compile, analyze, interpret and provide, on a periodic basis, sufficient data and information to assess the overall effectiveness of HOC functions.
• Make recommendations to improve the overall management of the HOC and to ensure compliance with HUD and Housing policies, procedures and directives.
  
  Travel Required Occasional travel - Travel Nights per Month: 01 to 05
  
  Supervisory status Yes
  
  Promotion Potential 14 Requirements Conditions of Employment The official duty station for this position will be in Santa Ana, California. Failure to report to duty at this location may be grounds for a disciplinary action, including removal. Key Requirements:
• Please refer to "Conditions of Employment."
• Must be U.S. Citizen or U.S. National.
  
  Qualifications You must meet the following requirements within 30 days of the closing date of this announcement. Specialized experience is one year of experience at the GS-13 level, or equivalent, which is directly related to the position as listed in this announcement and has equipped the candidate with the knowledge, skills, and abilities to perform the duties of the position successfully. Specialized experience: -Monitoring administrative and budget functions; monitoring human resources and procurement functions; assessing training needs of program personnel and developing a plan to provide appropriate training; AND -Assessing and analyzing performance of a program or office in order to make recommendations to improve performance. Experience may have been gained in either the public, private sector or . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement , if applicable: For the GS-14 you must have been at the GS-13 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
  
  Education This job does not have an education qualification requirement. Additional information OTHER INFORMATION:
• We may select from this announcement or any other source to fill one or more vacancies.
• Relocation expenses will not be paid.
• This is a Non-Bargaining unit position.
• This position is Exempt from the Fair Labor Standards Act (FLSA).
• HUD offers alternative and flexible work schedules. CONDITIONS OF EMPLOYMENT:
• A one year probationary period may be required.
• A one year supervisory or managerial probationary period may be required.
• Must successfully complete a background investigation.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
• If you are a male applicant born after December 31, 1959, certify that you have registered with the or are exempt from having to do so.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.
• Public Trust - Background Investigation will be required. HUD employees are subject to a number of government-wide and HUD specific ethics laws and regulations, including restrictions on working in a real estate related business, and having Section 8 tenants, along with other prohibited interests and activities. To review applicable ethics rules and HUD specific restrictions, please visit . How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your application includes your rsum, responses to the online questions, and required supporting documents. Please be sure that your rsum includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your rsum may result in a "not qualified" determination. Rating : Your application will be evaluated in the following areas: Communication, Leadership, and Technical . Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application. Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. If you are a displaced or surplus Federal employee (eligible for the ) you must receive a rating of at least 84 out of 100 to be rated as "well qualified" to receive special selection priority. Background checks and security clearance Security clearance Drug test required No A complete application includes 1. A rsum, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible) All applicants are required to submit a rsum either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your rsum. We suggest that you preview the online questions, as you may need to customize your rsum to ensure that it supports your responses to these questions. Please view .
  
  CURRENT AND FORMER EMPLOYEES -- Documentation Relating to Your Federal Employment :-
• Submit a copy of your SF-50 (Notification of Personnel Action) showing competitive service as Tenure 1 or 2 (Block 24), Position Occupied as 1 - Competitive Service (Block 34), current Grade (
  
  #J-18808-Ljbffr