.. of communication channels (e.g. phone, email, chat, fax, etc.); Provide accurate information and expertly guide people to achieve their task or goal; Address customer issues, troubleshoot, and follow-through to ensure full resolution; Create and maintain accurate and detailed records of customer interactions .. read more
[Customer Service / Remote] - Anywhere in U.S. / $40K per year + bonuses / Benefits - As a Call Center Rep you'll: Handle a large volume of inbound and outbound calls, email, SMS and online chat inquiries in a timely manner; Follow communication scripts and use knowledge of Neura Health's services to go off-script when necessary; Identify customer needs, research issues, resolve complaints, and provide solutions; Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team...Hiring Fast >>
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