Front Desk Supervisor

Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC.
Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city’s liveliest and artful locations.
If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for Front Desk Supervisor.
Job Description: The Front Desk Supervisor manages daily front desk and guest services operations.
General Responsibilities Include:
-Check list and daily front desk report completion
-Check in and check out of guests
- PBX operations,
-Supervising bell operations, guest service agents, and overall customer care
-New hire training and associate re-training
-Upholding proper front desk procedures
-Established brand standards
-Front desk projects and assignments
- Perform other reasonable job duties as requested by Supervisors and/ or Managers.
Skills/Knowledge Required:
- Must be able to speak, read and write English.
- Must have prior experience as a front desk agent and be able to show a solid background in customer service and knowledge of hotel front desk operations.
- Good communication and computer skills.
- Previous supervisory experience is required.
- Must be able to effectively lead small teams of associates
- Previous hotel experience preferred.
- Must have a flexible schedule and be able to work morning, mid and night shifts, weekday shifts, weekends and holidays.
Physical Requirements:
- Must be able to lift up to 30 lbs.
- Must be able to bend, stoop, squat and stretch.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
- Must be able to walk and stand for extended periods of time up to four (4) hours.
- Requires manual dexterity to use and operate all necessary equipment.
Qualification Standards:
Education: Must have a high school diploma or equivalent.
Experience: Luxury Brand and Boutique Hotel experience preferred.
Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
Viceroy Hotel Group is an Equal Opportunity Employer. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
Viceroy Hotels and Resorts participate in the Department of Homeland Security's E-Verify program. EOE.
Pay Range: $23.00-28.00/hr.