.. chat, email, or phone; Manage client incidents and requests through to resolution; Provide first-line diagnostic and troubleshooting support as well as technical expertise to answer customers' questions; Drive customer adoption and support ad-hoc training; Prepare FAQs, upgrade notes, articles in Knowledge .. read more
[Customer Service / Remote] - Anywhere in U.S. / $18 per hour / PTO / 401K match - As a Customer Experience (CX) Associate you'll: Provide friendly and efficient support to customers via various communication channels, including email, chat, and phone, to address inquiries and troubleshoot problems; Investigate and resolve customer complaints, order discrepancies, and return requests; Develop in-depth knowledge of Havenly's product offerings, platform features, and policies to provide accurate and informative responses to customer inquiries; Maintain detailed records of customer interactions, issues, and resolutions in the customer support system...Hiring Fast >>
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