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JOB TITLE: Collections Representative
EMPLOYER: Fire Equipment Inc.
DEPARTMENT: Administration
REPORTS TO: Credit & Collections Manager
Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.
SUMMARY: Reporting to and working under the general direction of the Collections Manager and in partnership with Billing Specialists, the Collections Representative resolves past due customer account balances. The Collection Representative will assist in credit and collections activities to ensure monies owed to the company are received in a timely manner while maintaining positive relationships with Fire Equipment Inc. customers.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
COMPETENCIES:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EMPLOYER: Fire Equipment Inc.
DEPARTMENT: Administration
REPORTS TO: Credit & Collections Manager
Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.
SUMMARY: Reporting to and working under the general direction of the Collections Manager and in partnership with Billing Specialists, the Collections Representative resolves past due customer account balances. The Collection Representative will assist in credit and collections activities to ensure monies owed to the company are received in a timely manner while maintaining positive relationships with Fire Equipment Inc. customers.
DUTIES AND RESPONSIBILITIES:
- Assist in managing day-to-day collections operations.
- Contact customers regarding past-due accounts and invoices.
- Monitor payment arrangements to ensure compliance with payment terms.
- Partner with billing representatives to ensure appropriate collections follow-up.
- Promptly respond to customer inquiries regarding past due balances.
- Work with customers to ensure they understand billing procedures and payment expectations and ensuring they are followed.
- Interact with management, other employees and external customers.
- Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- Minimum of 2 years' experience in an administrative support role
- High school diploma or equivalent, three to five years related experience, or
- Excellent verbal and written communication skills.
- Strong organizational, problem-solving, and analytical skills.
- Ability to handle a high volume of tasks while maintaining attention to detail and prioritizing as necessary.
- Strong interpersonal and customer service skills.
- Ability to work independently and as a member of the team.
- Versatility, flexibility, and a willingness to work within constantly changing
- Proficiency in MS Office. Strong knowledge of Excel preferred
- Familiarity with Salesforce.com is a plus.
COMPETENCIES:
- Planning/Organizing-- Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Adaptability-- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Dependability-- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand
- Occasionally required to walk
- Frequently required to sit
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
- Continually utilize visual acuity to use a keyboard
- Occasionally required to lift/push/carry items less than 25 pounds
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.