.. of incoming calls, emails, and live chats; Handle customer concerns and provide appropriate solutions; Identify and assess customer needs to achieve a high level of satisfaction; Build sustainable relationships and trust with customer accounts through open and interactive communication; Work on other .. read more
[Customer Support / Fully Remote] - Anywhere in U.S. / Health benefits / PTO - As a Customer Service Agent you'll: Respond to customer inquiries and requests over the phone, email and chat; Utilize tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations; Escalate and distribute customer issues to relevant departments as per guidelines; Record, review and follow-up on requests and resolutions; Investigate and research solutions; Update customer records during conversations; Meet and exceed quantitative metrics and KPIs...Hiring Fast >>
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