Voice Engineer

  • Houston
  • Collabera

Description

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Voice Engineer
Contract: Houston, Texas, US
Salary: $47.00 Per Hour
Job Code:
End Date:
Days Left: 15 days, 3 hours left
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Title: Senior Voice Engineer
Location: Houston, TX
Duration : 6 month contract (potential for extension)
Day-to-day:
  • Voice System Design & Implementation: Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions. Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.
  • System Maintenance & Optimization: Monitor and maintain the performance of voice systems to ensure reliability and quality.Perform regular system updates, patches, and configuration changes to optimize performance and security.
  • Troubleshooting & Support: Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.
  • Project Management: Lead and manage voice-related projects, including system upgrades, migrations, and with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.
  • Documentation & Reporting: Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.
  • Innovation & Research: Stay current with emerging voice technologies and industry trends. Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.
Must-haves:
  • Bachelor's degree in computer science, Information Technology, Electrical Engineering, or a related field.
  • Minimum of 5-7 years of experience in voice engineering. Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.
  • In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
  • Proficiency with voice system hardware, software, and troubleshooting tools.
  • Experience with network design and configuration, including QoS and bandwidth
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
  • Experience with the process of porting voice services between different carriers
  • Webex Calling
  • Webex Contact Center
Plusses:
Relevant certifications (e.g., CCNP, CCIE, Avaya, Cisco, CVP).
Job Requirement
  • Cisco
  • SIP trunking
  • PBX systems
  • VoIP
  • SIP
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nisha Sharma
  • nisha.rsharma@c

Apply Now