Motor Vehicle Office Manager 1

Salary: $2,272.80 Biweekly
Location : Anchorage, AK
Job Type: Full Time
Job Number: 47378
Department: Administration
Division: Motor Vehicles
Opening Date: 09/19/2024
Closing Date: 10/4/2024 5:00 PM Alaska
Division: Motor Vehicles
Position Open To: Alaska Residents Only
Bargaining Unit: Supervisory
Range: 15
Job Description
This position is open to Alaskan Residents only.
Please check out the to determine if you qualify.
What you will be doing:
Under general direction of the Driver License Program Manager, this position will supervise and direct the work of eight (8) Motor Vehicle Customer Service Representatives. This position will provide a wide range of functions to carry out Title 28 statutory requirements, Chapter 02 of the Alaska Administrative Code and 49 CFR Federal regulatory requirements. Functions include researching driver's license actions, taking actions against commercial and non-commercial driver's license privileges, setting up hearings regarding driver's license actions, educating field services, law enforcement, legislators, government agencies and the public on driver's license actions and the commercial license program.
Our organization, mission, and culture:

• ABILITY - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE - We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE - Subject Matter Expert is Me! We are a solutions-oriented organization of SMEs that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The benefits of joining our team:
At the Division of Motor Vehicle's (DMV) Anchorage Driver Services (ADS) team, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure as well as health and retirement benefits.
The team is a great group of individuals that not only care about our constituents, but about each other as well. We enjoy a busy and dynamic workflow and work collaboratively to ensure our goals and tasks are accomplished in a timely manner.
The working environment you can expect:
The DMV strives to have a positive atmosphere for our employees to flourish. The Anchorage Driver Services team follows that philosophy and works hard to be a home away from home. The Motor Vehicle Office Manager 1 has a personal office space alongside the rest of the team.
We are nestled in a quiet area of the DMV headquarters, and staff is grouped in small pods for easy communication and effective collaboration. ADS has open doors and management works hard to be available for you whenever the need arises, whether its through one-to-one meetings, pop-in talks, teams messaging or phone calls, our goal is to be there to support you.
Who we are looking for:
To be successful in the position, the ideal candidate will possess the following core competencies:

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Administration and Management: Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.
• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Special Note:

• Valid Driver License desired
• Background clearance for Alaska Public Safety Information Network (APSIN) access through Department of Public Safety (DPS)
• Voter registration desired

If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.
Minimum Qualifications
One year of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.
OR
One year of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.
OR
Two years of experience performing advanced-level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non-commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere.
OR
A bachelor's degree from an accredited college.
Special Note:
A background check of criminal justice information will be conducted upon initial employment.
Additional Required Information
At time of interview, please provide the following:

• Two (2) most recent performance evaluations and/or two (2) professional letters of reference, if not submitted with application.

Special Note:

• Fingerprint & back ground check is required for all DMV employees.
• Must be able to sit at a computer for long periods of time.
• Must have at least 6 months of prior management experience.

BACKGROUND CHECK:
Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation along with fingerprinting, which will be conducted.
Please read the below information carefully. This applies to your application submission.
COVER LETTER
A cover letter is required and is a critical component for submission for this position and should clearly relate your current skills to the Motor Vehicle Office Manager 1 position. Please specify details about your management style and experiences. This cover letter is an opportunity for you to highlight your achievements and how you will add value to the DMV Administrative and Finance section.
SUPPLEMENTAL QUESTION
For your application to be evaluated, you must answer the Supplemental Question.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call or (907) in Juneau or TTY: Alaska Relay 711 or or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK . The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at:
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at (toll free) or (907) if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance, please visit:
Contact Information
For specific information in reference to the position, please contact the hiring manager:
Kate Lampert, DMV Program Manager
Phone: (907)
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information
Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

01
Are you an Alaska resident? If so, please indicate below how you meet residency requirements:

• Currently domiciled in the State of Alaska
• Presently serving in the military with the intent of being domiciled* in the State of Alaska upon completion of military service
• Graduated from an accredited high school or post-secondary institution in the State of Alaska or earned a General Equivalency Diploma (GED) while domiciled* in Alaska
• Presently enrolled in a State of Alaska post-secondary institution and physically present in Alaska
• I do not meet the residency requirement

Required Question