.. multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting customer needs in a courteous and timely manner while utilizing active listening and empathy; Work with the Customer Success .. read more
[Customer Support / Fully Remote] - Anywhere in U.S. / $55K+ per year / Health, Dental, & Vison / 401k matching / PTO / Equipment provided - As a Customer Service Specialist you'll: Promptly respond to customer requests by phone, text message, email, slack & portal; Communicate with customers and vendors to identify the root cause of an issue; Troubleshoot equipment repairs with customers in real time; Solve complex problems, both technical and and non-technical in nature; Coordinate service visits and repairs to ensure optimal customer uptime...Hiring Fast >>
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