.. ability to read/comprehend written instructions, ability to follow verbal instructions, PC skills Physical Abilities: Remain in a stationary position, move about, move equipment (50-100lbs), pushing, pulling, bending. The following is a summary of the major job duties of this job. Other duties may be .. read more
As Assistant General Manager (AGM), you will help lead the Restore studio in the community to create brand awareness, drive traffic, leads and membership, and overall sales. The AGM will be responsible for contributing to the studio's performance, team members, KPI management, and marketing events. A successful leader at Restore will have previous management experience, a passion for wellness, and for helping people. Additionally, this role will contribute to the day-to-day operations of the studio and will develop a team in a fun, engaging, and inclusive environment.
Responsibilities: Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, and facilities maintenance. Assist in the execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals. Assist in the hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasks. Assist in fostering a culture of five-star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level. Assist in leading the studio team in service and product knowledge to motivate them to meet/exceed sales goals. Support driving sales through promoting and recommending membership packages. Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education. Ability to work flexible schedules including on weekends and holidays as directed by business needs. Ensure a safe and clean studio environment for members and guest. Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and cultureAssisting with store operations including greeting customers, answering calls, giving tours, selling services, using our point-of-sale system to check out customers, operating our wellness equipment, light cleaning, etc.
Qualifications: High School Diploma or equivalent required2-5 years of leadership experience required, including directly overseeing staff management within hiring, training, supporting, discipline, and termination. Previous management experience in the health, wellness, fitness, or retail industry strongly preferred. Proven success in sales and team mentorship. Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients. Exceptional communication skills. Ability to multi-task and manage client and staff concerns. Intermediate computer skills. Flexible to work day, evening, and/or weekend hours as needed.
Benefits: Medical, dental, vision within 30 days PTO Free and discounted services. Bonus opportunities. Career advancement opportunities. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.
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