SERVICE AND SUPPORT ADMINISTRATOR

Description
We are seeking an energetic and dynamic Service and Support Administrator (Case Manager/Social Worker).
The Wood County Board of Developmental Disabilities (WCBDD) coordinates services for over 1,000 people with developmental disabilities in Wood County. Our mission is to support, empower, and inspire. The ideal candidate will be a highly self-motivated problem solver, who is a team player with time management and leadership skills.
The Service and Support Administrator will manage a caseload of individuals, be responsible for writing the individual service plan and monitor the services to ensure health and safety.
Service & Support Administrator

• Classified/Civil Service Appointment
• Bi-Weekly Hours: 80; Full-Time
• FLSA: Non-Exempt
• Healthcare Benefits: Eligible
• Normal Working Hours: M-F, 8:00am - 4:30pm

Job Responsibilities:

• Schedule and facilitate Individual Service Plan (ISP)/ Individual Family Service Plan (IFSP) meetings using a person-centered philosophy.
• Develop and amend as needed the ISP/IFSP, including service authorizations for individuals based on assessed need and using the Interdisciplinary Team process.
• Be responsible for implementing, documenting and monitoring ISP data including narrative, assessments, and complete other related paperwork/material necessary to meet state/federal regulations and Board policies/procedure.
• Assess, coordinate and ensure implementation of services consistent with individual needs which are consented to in accordance with the Individual Service Plan.
• Provide direction of all services and behavioral programs.
• Ensure complete and accurate documentation of all programs and review of service delivery.
• Ensure individual/guardian choice in the selection of providers, assisting as needed in accordance with HCBS guidelines (if Waiver individual) and/or Board Policies or Procedures.
• Collaborate with local school districts and Early Intervention providers.
• Act as liaison between other Board components, families, outside agencies, the community, and contracted service providers.

• To provide information and assistance in securing services for eligible children and adults into educational, vocational, housing, and other community-based service.

• Provide personal advocacy to eligible individuals through direct contact. Document all service and support activities through Targeted Case Management, based upon identified needs and services.
• Provide information and referral services to all interested individuals. Coordinate services for eligible individuals through direct contact and to share information intra-agency as well as with other agency providers.
• Review Unusual Incidents and track and monitor for trends and patterns.

• Complete and/or assist individual/family/provider in completing all required documentation for initial Waiver enrollment packet, assuring that all required forms are consistent and complete before submitting to the Ohio Department of Developmental Disabilities (Waiver enrollees only).

• Assist individual/family/provider in the coordination of services to individuals based on multifactored assessments (if Waiver recipient, in accordance with Waiver criteria).
• Coordinate completion of initial and annual comprehensive evaluations/assessments in accordance with Waiver criteria (if Waiver recipient).
• Maintain ongoing communication with, and provide, as appropriate, copies to individual/family/provider regarding status of enrollment packet, services being delivered, ISP revisions and redeterminations.
• Maintain periodic contact and report, as needed, of ongoing communication with individuals/families/providers to assure that all services identified in the ISP are being received/provided.
• Maintain knowledge of HCBS Waivers.
• Provide technical assistance to individual/families/providers regarding billing, documentation, amended plans and redeterminations.

• Assist in the development of success plan strategies and Positive Supports First, monitor the effectiveness of such programs, and attend Transdisciplinary Meetings.
• Assist in completion of forms for restrictive measures to be reviewed by Human Rights Committee.
• Share 24-hour on-call responsibilities with other Service and Support Administrators in crisis intervention and stabilization.
• Service and Support Administrators must have knowledge of Major Unusual Incidents (MUI) and reporting criteria, along with completing necessary MUI paperwork.

Knowledge, Skills, and Abilities:

• Integrity, honesty, and ethical standards of behavior and decision-making principles
• Carries out policies and procedures in a consistent manner
• Excellent organizational and time management skills
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to make independent decisions
• Accept changes as a positive
• Ability to handle confidential information
• Excellent interpersonal skills
• Strong verbal and written communication skills
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

Requirements
Education/Experience Requirements

• Must have bachelor's degree.
• Preferred degree in Social Work, Psychology, Special Education, or other related areas.
• Prefer a minimum of 2 years' experience working directly with persons with developmental disabilities.

Required Documents

• Completed, submitted application
• Resume
• Letter of intent (Cover letter)

Minimum Qualification Standards:

• Ohio Department of Developmental Disabilities Certification, if applicable.
• Must obtain and maintain any training, licenses, registration or certification mandated by the Board (Positive Supports First Training, CPR and First Aid Certification, etc.)
• Maintain a valid Driver's License for the purpose of transporting individuals served and/or operation of a Board owned vehicle. Employee must possess/maintain an acceptable motor vehicle record as established by Board policy. Employee must provide proof of liability insurance per Board procedure. Must be able to travel locally and statewide.
• Must obtain and maintain a library card from an Ohio public library.
• All new employees must have medical examination and a one-step PPD test to determine fitness for duty. Initial medical examination must be completed within 30 days of employment. One-step PPD must be completed prior to providing direct care services.
• The employee is required to submit to pre-employment and random drug and alcohol testing. Pre-employment and random testing results shall test negative in accordance with Board policy and procedure and any applicable state and/or federal law.
• Receipt of satisfactory criminal background reports in accordance with 3319.39, ORC 5123.081 and OAC , as applicable Must receive a satisfactory criminal background report from the County Sheriff of employee's permanent address.
• Receipt of acceptable Ohio Department of DD Abuser Registry, Attorney General's Office Ohio Offender Watch/Sex Offender Registry, System for Award Management, Ohio Nurse Aide Registry, Exclusions: OIG, and Office of Ohio Department of Rehabilitation and Corrections Offender Search as a condition of employment and yearly thereafter.
• Must be able to lift, carry and move individuals who are receiving services, including children, adolescents and adults in a safe manner according to in-service training unless reasonable accommodation has been made. Must be able to lift, carry and move office supplies and equipment required for day-to-day operations.
• Must be able to interact using appropriate and necessary techniques with persons who may display aggressive behaviors and/or provide special health care needs to individuals with developmental disabilities.
• Must have strong functional skills to organize information logically, communicate clearly, analyze/solve problems, and relate effectively to people. Will organize and prioritize a number of projects simultaneously and prepare meaningful reports. Must be able to meet time frames and designed due dates. Must be able to make use of computers or other technology for prolonged periods of time, and provide other forms of documentation requiring extensive writing, if applicable.
• Must have the ability to relate program philosophy, procedures, goals to the general public in a manner representative of our mission to serve individuals with developmental disabilities. The employee shall serve as a role model to our students/individuals who are receiving services and model appropriate social/moral behaviors. The employee shall maintain professional ethics, protecting the confidentiality of the student's or individual's private life, and other situations, events which must remain confidential.
• Must have the ability to communicate effectively with others using the spoken word and communicate in writing clearly and concisely. Must have the ability to appreciate and be sensitive to the feelings of others and attempt to reach outcomes that gain the support and acceptance of all or part of participants. Must have the ability to present information publicly. Must be able to complete assigned tasks given large caseloads, stressful situations and emergencies.
• Must have the ability and analytical skills to use critical thinking and reasoning to solve a problem. Must have the ability to pay attention to the minute details of a project or task while seeing a project to completion. Must have the ability to take care of the persons served needs while following the board's policies and procedures. Must have the ability to appreciate and be sensitive to the feelings of others and attempt to reach outcomes that gain the support and acceptance of all or part of participants.
• Function as a liaison between components and with parents/guardians and as an individual advocate to ensure their right for choice to live, work and participate in their community.
• Must have the ability to establish and maintain good rapport and effectively cooperate with staff, families, individuals who are receiving services, care providers, advisory boards, volunteers and the public.
• The employee shall endeavor to provide dependable service to the agency and refrain from excessive, abusive use of leave for illness of self or immediate family members. Employee shall adhere to their established work schedule and will ensure timely arrival to work.
• Responsible for having knowledge of Board policies/procedures and work rules.
• Must have the ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Physical Demands and Working Conditions

• Work is performed primarily in an indoor activity-based setting, a vehicle and/or an occasional community setting.
• Primary functions require sufficient physical ability and mobility to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; operate a vehicle; and to verbally communicate to exchange information.
• Required to safely move/transfer individuals of varying weights using proper lifting techniques and equipment, if applicable.

Reasonable Accommodations Statement

• Accommodations determined reasonable by Wood County Board of Developmental Disabilities will be made.

Conditions of Employment

• Must be 18 years of age.
• The employee is required to submit to pre-employment drug and alcohol testing. Pre-employment results shall test negative in accordance with Board policy and procedure and any applicable state and/or federal law.
• Receipt of acceptable criminal background report from the Bureau of Criminal Investigation and Identification (BCII) and county sheriff's office of permanent address before starting position as required by ORC 3319.39 and/or OAC 5123.081.
• Receipt of seven acceptable background checks required by ORC 3319.39 & OAC 5123:2-2-02.
• Must obtain and maintain any training, licenses, registrations, or certifications mandated by the Board and the State of Ohio.
• Must have a medical examination and a one-step PPD test to determine fitness for duty prior to providing direct care service or within 30 days of employment whichever comes first.
• Possess/maintain an acceptable motor vehicle record (if required for position) per board guidelines. Note: Use of personal vehicle for transporting individuals requires proof of liability insurance.
• Successful completion of general orientation.