Surgical Patient Navigator

  • Hackensack
  • Integrated Resources, Inc
Job Title: Surgical Patient Navigator
Location : Hackensack, NJ
Duration: 3+ Months  
 
Schedule : (Days - Flexible)

Job Summary:
  • The Patient Navigator, Surgery is an advocate and educator for the patient, as well as family members through the Surgery/cancer continuum.
     
Essential Job Functions:
  • Treats all patients with dignity and professionalism.
  • Provides competent clinical care to patients during office visits. Is considered a content expert in the specialty practice in which they are responsible.
  • Facilitates communication between patients and healthcare providers.
  • Provides education and educational resources to patients and their families.
  • Greets patients courteously and efficiently processes their information.
  • Completes physician’s orders accurately and thoroughly.
  • Guides assigned patients through the health care system and is a strong patient advocate.
  • Supports the patient and family in coping with the psychological aspects of cancer.
  • Coordinates appointments with providers for timely delivery of diagnostic and therapeutic services while accommodating the patient as much as possible.
  • Answers patient telephone calls. Correctly processes information for appointment scheduling, answers questions, and assists with problem solving.
  • This includes but is not limited to triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, and general practice information.
  • If necessary, transfers calls to an appropriate person or department to assist the patient.
  • Communicates with physicians in a professional manner.
  • Relays messages to clinicians and follows-up as indicated.
  • Ensures all materials, including films, pathology reports, and laboratory reports necessary for each new patient visit are available for clinicians prior to appointments, if requested.
  • Advises patients about what to do with records and forms they must bring to the visit.
  • Accurately and efficiently prepares all new patient records as dictated by practice standards.
  • Elicits patient clinical information to allow for appropriate scheduling of referrals.
  • Encourages referrals and schedules new appointments as indicated based on clinical presentation, within established protocols, or as dictated by the physician.
  • If next available appointment exceeds reasonable timeframe, investigates scheduling options with supervisor. Follows-up with patient and physician as appropriate.
  • Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment.
  • Connects patients with resources and social support systems.
  • Helps patients identify and access financial services to pay for health care needs.
  • When appropriate, works with investigators and other members of the clinical research team to identify patients as potential research subjects for available clinical trials.
  • Networks and cultivates relationships with hospital and community services.
  • Provides community education to raise public awareness.
  • Participates in practice hours and any and all practice locations as needed.
     
Required Skills & Experience:
  • 5 years nursing experience in related field (Surgery/Oncology).
  • Good computer skills.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
  • Strong critical thinking skills.
     
Education:
  • Required Education: -RN, (Associates, Diploma, BSN).
     
Certifications & Licensure:
  • NJ Licensure Nursing.
 


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