.. Behavior, Attendance, and Punctuality. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and /or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary .. read more
Job Title: Surgical Patient Navigator
Location : Hackensack, NJ
Duration: 3+ Months
Schedule : (Days - Flexible)
Job Summary:
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Location : Hackensack, NJ
Duration: 3+ Months
Schedule : (Days - Flexible)
Job Summary:
- The Patient Navigator, Surgery is an advocate and educator for the patient, as well as family members through the Surgery/cancer continuum.
- Treats all patients with dignity and professionalism.
- Provides competent clinical care to patients during office visits. Is considered a content expert in the specialty practice in which they are responsible.
- Facilitates communication between patients and healthcare providers.
- Provides education and educational resources to patients and their families.
- Greets patients courteously and efficiently processes their information.
- Completes physician’s orders accurately and thoroughly.
- Guides assigned patients through the health care system and is a strong patient advocate.
- Supports the patient and family in coping with the psychological aspects of cancer.
- Coordinates appointments with providers for timely delivery of diagnostic and therapeutic services while accommodating the patient as much as possible.
- Answers patient telephone calls. Correctly processes information for appointment scheduling, answers questions, and assists with problem solving.
- This includes but is not limited to triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, and general practice information.
- If necessary, transfers calls to an appropriate person or department to assist the patient.
- Communicates with physicians in a professional manner.
- Relays messages to clinicians and follows-up as indicated.
- Ensures all materials, including films, pathology reports, and laboratory reports necessary for each new patient visit are available for clinicians prior to appointments, if requested.
- Advises patients about what to do with records and forms they must bring to the visit.
- Accurately and efficiently prepares all new patient records as dictated by practice standards.
- Elicits patient clinical information to allow for appropriate scheduling of referrals.
- Encourages referrals and schedules new appointments as indicated based on clinical presentation, within established protocols, or as dictated by the physician.
- If next available appointment exceeds reasonable timeframe, investigates scheduling options with supervisor. Follows-up with patient and physician as appropriate.
- Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment.
- Connects patients with resources and social support systems.
- Helps patients identify and access financial services to pay for health care needs.
- When appropriate, works with investigators and other members of the clinical research team to identify patients as potential research subjects for available clinical trials.
- Networks and cultivates relationships with hospital and community services.
- Provides community education to raise public awareness.
- Participates in practice hours and any and all practice locations as needed.
- 5 years nursing experience in related field (Surgery/Oncology).
- Good computer skills.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Strong critical thinking skills.
- Required Education: -RN, (Associates, Diploma, BSN).
- NJ Licensure Nursing.
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