Level 2 Help Desk Tech

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.
Responsibilities

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Write technical documents on how to or SOPs
• Network Administration
• Update/Create scripts
• Troubleshooting servers
• Server administration

• Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
• Firm understanding of wireless protocols (802.11, BT, LPWA)
• Firm understanding of VOIP systems
• Firm understanding of AD/DS services (AD, GP, and DNS)
• Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
• Firm understanding of RMM tools
• Scripting knowledge (PS, Python, etc.)
• Knowledge of MDM tools

• Active Industry/Vendor networking certificate