Care Center Manager

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management * Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals * Accountable for monitoring and achieving annual financial goals * Approve expenditures and invoices including overtime Operations * Manage the daily activities ensuring on-time services * Assure the location's operating practices comply with applicable federal and state regulations and Company policies * Establish location goals and priorities * Effectively present and communicate Company and Market strategies, values, and goals to staff * Manage frontline supervisor's responsibilities, expectations, and accountabilities * Collaborate with local Management for resource sharing, ideas, and business or operational enhancements * Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements * Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture People Development * Develop a strong, trusting, and reliable team * Understand team members' career aspirations and provide assignments to develop skills and or close gaps * Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration * Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations * Collaborate with Human Resources and Market Leadership for recruiting and retention Other * Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company * Develop and or implement plans to improve customer satisfaction index and on-line community reviews MINIMUM REQUIREMENTS Education * High school diploma or equivalent * Technical school diploma or Mortuary Science preferred * Bachelor's degree in Mortuary Science as required by state/province law and as prescribed by each state board Certification/License * Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board Experience * Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities * Minimum (2) years of experience managing people or projects * Budgeting and expense control experience strongly preferred Knowledge, Skills and Abilities * Ability to work evenings and weekends * Financial and business acumen * Proficient in MS Office suite * Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers * Excellent customer service skills Postal Code: 22042 Category (Portal Searching): Operations Job Location: US-VA - Falls Church