Sales Coordinator - Sign Division

Description

Job Summary: The Signs division includes custom products that involve multiple steps for quoting, order entry, reordering, assisting customers, etc. This individual must have proficient sales assistant & project management skills to effectively assist the inside representatives, project managers, and project coordinator with all aspects of the sales process including but not limited to: order entry, reorders, project submittal packages, customer service issues (company products, terms, shipping info) in order to maximize sales results for the company. This individual will cover for the project coordinators, order surge days, etc.

Primary Duties:

• Works directly with customers to ensure that orders are entered correctly.
• Manages customer orders/reorders and customer service matters including but not limited to the following: order status, partial shipments, shipment tracking, material returns.
• Work well with all internal customers.
• Actively participate in company training programs and transfer these skills to the job.
• Perform any related duties assigned by management.
• Perform assigned duties with minimal personal supervision.
• Properly follow all company policies and procedures.
• Reduce controllable Returns and Allowances (-01 and -03).
• Reduce controllable change orders.

Key Responsibilities:

Must demonstrate the following qualities:

• Positive Attitude
• Proactive vs. reactive approach to business
• Professionalism
• Self-management
• Attention to detail
• Teamwork
• Dependability
• Proficient time management skills
• Clear and effective written and verbal communication
• Good judgement
• Personal development
• Business and product knowledge
• Use/knowledge of Salesforce, Experlogix and Netsuite software. Training will be provided for all.
• To meet or exceed customer expectations

Job Specifications:

• Demonstrated ability to work as part of a team.
• Strong oral and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Excellent listening and probing skills.

Job Relationships:

• Reports directly to Divisional Sales Director.
• Works directly with Signscape Inside Sales Reps, Project Coordinator, Project Managers, Illustrators, Product Manager, Purchasing, and other departments to ensure proper coordination, communication and teamwork.
• Will need to interact professionally with all companies and individuals outside of Inpro.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)