Program Director

Job Description (Posting).

Must Have Experience:

ISD (Integrated Service Delivery) head Job description as defined per standards of HCLTech

Healthcare experience must have

Experience with Integrated Delivery /Strategic

Experience Building / Managing team size up-to 500 in ON Off mode.

Reporting to CEO/CIO/EVP building/ maintaining relations/ Managing risk.

Exp. Of Apps IT service delivery

Job Description

To build and maintain connect/relationship with the Client, understand client s spend and business landscape to leverage HCLs delivery capability to grow HCL s business from the customer

To build a healthy pipeline in terms of EE opportunities in the account and have a healthy opportunity bid to win ratio

To create mechanisms, processes, etc. to enable the delivery of an MSD project across various time zones

To lead, guide, engage, manage and develop the engagement team

To support business development activities to source further business from the existing client, along with Account management and Delivery Leadership.

To guide, manage, develop and engage the team

To ensure the achievement of the delivery goal matrix , the tool used to evaluate the people working on the delivery, based on the success of the delivery, by using appropriate project management and delivery tools, frameworks and processes, etc.

To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the engagement delivery

To provide focus and direction to the program delivery for meeting the strategic intent and satisfaction of the stakeholders.

To ensure Delivery Governance through creating a facilitative operating environment

To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.

To drive Organizational and Practice initiatives along with the owners of the Initiatives.

To jointly identify value creation cases and consistently deliver incremental value to customer as agreed and signed off

To manage delivery for the account for timeliness and higher CSAT

Authority

Appoint Program managers

Decision on engagement specific requirements

Review and take decisions on escalated issues/risks

Approve Program Charter and Program Management Plans

Approve program funding

Approve training needs for the engagement

Approve resource ramp up requirements

Approve procurement of engagement specific tools #J-18808-Ljbffr