Construction Technical Support Representative

<b>JOB DESCRIPTION</b> <br> <br> <strong>Tremco Construction Products Group</strong> brings togetherTremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. <br> <br> <strong>GENERAL PURPOSE OF THE JOB: </strong> <br> <br>The Technical Communications Specialist provides administrative assistance to the Technical Services Department and technical support of the Sealants Division product line to Tremco sales representatives and customers. This position requires a fundamental understanding of the product complaint process, the ability to enter product complaints and carrying out other associated duties.<br> <br> <strong>ESSENTIAL DUTIES AND RESPONSIBILITIES: </strong> <br> <ul> <li>General understanding of product complaint process/WebCycle/SAP and ability to close out tasks in a timely manner.</li> <li>Work successfully with all internal and external customers (Manufacturing, Lab, Sales, Tech Services as well as Dryvit Distributors). </li> <li>Assist in providing technical support for Dryvit product line, making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc.</li> <li>Answer Dryvit Mailbox /HubSpot inquiries.</li> <li>Acquire a general understanding and ability to communicate results of Project Testing methods/techniques - ASTM C794 (Tab Adhesion-and-Peel), ASTM C1193 (Tab Adhesion), ASTM C1248 (Stain) and ASTM C1087 (Compatibility).</li> <li>Assist with making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc.</li> <li>Develop the various cross-functional skill sets of individuals on your team within the Technical Services Department.</li> <li>Maintain and update Dryvit departmental manual. </li> <li>Speak/write proficiently with respect to product usage, competitive product analysis, the Tremco website, product specification, product repairs and problems.</li> <li>Assist when needed with on- and off-site training events (Quality Applicator Program QAP, Sales Training, etc.) and arranging product deliveries.</li> <li>Assist with the development & updating of Technical Bulletins, Application Instructions, Tech Data, Marketing collateral or white papers.</li> </ul> <strong>EDUCATION </strong> <br> <ul> <li>High School Diploma or GED required.</li> <li>Bachelor's degree in Science, Engineering, Construction or similar field preferred.</li> </ul> <strong>EXPERIENCE</strong> <br> <ul> <li>1-2 years of Technical Service, Construction, Customer Service or similar experience, preferred.</li> </ul> <strong>OTHER SKILLS AND ABILITIES:</strong> <br> <ul> <li>Basic knowledge of Tremco's product line, website navigation, SAP, and the crowd-sourcing SPARK tool.</li> </ul> <strong>BENEFITS AND COMPENSATION:</strong> <br> <br>The salary range for applicants in this position generally ranges between $52,000 and $66,000 plus a 10% bonus opportunity. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. <br> <br>Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.<br> <br> <strong>All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. </strong><img src="https://counter.adcourier.com/YmJnZW5lcmljLjAyNzgxLjEyNTI0QHJ1c3RvbGV1bWNvbXAuYXBsaXRyYWsuY29t.gif">