Care Management Resource Center Specialist

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a caregiver in the Caregiver Management Resource Center, you will absorb the non-clinical functions of the Care Management Team. You will initiate the post-acute perfect process with facilities and insurance companies, making referrals to post-acute agencies, and documenting the details of the discharge transition plan. Your primary duties will include: Completing data tracking and collection to assist with identification of routine statistics and problems. Supporting the Transitional Care Coordinator and Inpatient Social Worker with non-clinical work. Handling calls from commercial payor case managers with questions regarding patient discharge plans. Initiating contact with post-acute agencies and providing updates as requested.The ideal future caregiver is someone who: Has strong computer literacy skills. Can effectively multitask. Is self-motivated and efficient. Shows strong verbal and written communication skills and fluency in medical terminology. Has strong organizational skills.As a caregiver in this position, you will have the opportunity to expand your skill toolbelt. Caregivers will be able to work with insurance companies, nurses and social workers to set up the discharge process to help patient's needs for recovery.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:Support the Transitional Care Coordinator and Inpatient Social Worker with specified non-clinical itiate contact with payers to facilitate precertification for transfer to post-acute facilities, provide clinical documentation, and ensure timely follow up itiate contact with post-acute agencies, provide updates as requested, facilitate placement.Facilitate 7000 forms by Healthcare Electronic Notification System (HENS).Place and Close Referrals in AllScripts Care Management.Handle calls from commercial payor case managers with questions regarding admitted patient's discharge plans.Manage post-acute pre-cert process for commercial insurance patients needing pre-cert to post-acute facilities.Provide necessary verbal and electronic communication to and from care management staff, serving as a liaison between hospital personnel and the various agencies.Serve as a central hub communicator for discharge plan pletes data tracking and collection to assist with the identification of routine statistics and problems or trends,Other duties as assigned.Education: High School graduate or equivalent.Fluent in medical terminology.Demonstrated excellent verbal and written communication skills.Demonstrated ability to set priorities and good organizational skills.Must be able to work in a stressful puter literacy.Certifications:None plexity of Work: None required.Work Experience: Three to five years of current administrative/clerical experience working in Healthcare/and or related field.Physical Requirements:Ability to perform work in a stationary position for extended periodsAbility to operate a computer and other office equipmentAbility to communicate and exchange accurate informationPersonal Protective Equipment:Follows Standard Precautions using personal protective equipment as required.Pay RangeMinimum hourly: $16.47Maximum hourly: $23.61The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.