1200: Soporte Técnico

RESUMEN DE POSICIÓN: Los técnicos del área central son responsables de reparar y mantener nuestro edificio incluyendo juegos, simuladores y equipo técnico. También asisten a los Invitados y mantienen condiciones ideales del jugador en el área central en todo momento.

DETALLES:

Dar una experiencia incomparable al Invitado a través de la mejor combinación de comida, bebidas y juegos en un ambiente ideal para celebrar divirtiéndose.
Mantiene al supervisor inmediato totalmente informado y sin demora de todos los problemas o asuntos inusuales significativos. Toma acción correctiva sin demora cuando sea necesario o sugiere una acción alternativa.
Proporciona un servicio con prontitud y exactitud mientras administra tiempos de espera y comunica información como se requiera a Invitados, Miembros del Equipo y Gerentes.
Recibe a los Invitados con una actitud positiva y entusiasmo mientras desempeña diversas funciones. Sonríe y recibe a los invitados cuando lleguen al área central.
Asiste a los Invitados reparando y manteniendo equipo de juegos con prontitud.
Carga y rellena boletos en juegos de redención poniendo atención especial en asegurar todas las áreas de almacenamiento de boletos.
Asiste a los Invitados con todas las solicitudes y responde preguntas según sea necesario y da recomendaciones.
Despide a los Invitados que van de salida. Se asegura que todo haya sido satisfactorio e invita a los Invitados a regresar.
Notifica al Gerente de cualquier Invitado que perciba como infeliz.
Responsable de inventario, mostrar y asegurar la mercancía en todas las áreas de almacenaje.
Lleva a cabo inventario de mercancía durante y posterior a su turno, si es aplicable.
Revisa el reabastecimiento de insumos necesarios. Mantiene el estándar de todas las áreas. Discute problemas con el Gerente.
Revisa la limpieza y organización del área central. Se asegura que todos los juegos estén limpios y sin obstrucciones.
Posiciona y acomoda los exhibidores adecuadamente para incrementar el tráfico de Invitados y promover ventas.
Asiste en el mantenimiento diario y organización del cuarto técnico y áreas de almacenamiento.
Desempeña eficiente y seguramente el mantenimiento de juegos diario, semanal, mensual y trimestral, según lo indique la Gerencia.
Asiste con el mantenimiento general de la tienda general según indique la gerencia.
Asiste a otros Miembros del Equipo según sea necesario.
Mantiene una relación de trabajo favorable con todos los demás Miembros del Equipo para promover un ambiente de trabajo cooperativo y harmonioso y ayuda a mantener la moral, productividad y eficiencia/efectividad.
Debe ser amigable y capaz de sonreír mucho mientras trabaja días, noches y/o fines de semana según sea requerido.
Habilidades técnicas y/o eléctricas preferibles, pero no requeridas.
Debe demostrar habilidad de comunicarse claramente con los Invitados y otros Miembros del Equipo.

LO QUE NUESTROS ABOGADOS NOS HACEN ESCRIBIR: Las demandas físicas aquí descritas son representativas de aquellas que deben ser cumplidas por un Miembro del Equipo para llevar a cabo satisfactoriamente las funciones esenciales de este trabajo. Se pueden llevar a cabo acomodos razonables para permitir a individuos con discapacidades que lleven a cabo las funciones esenciales. Al desempeñar los deberes de esta posición, el Miembro del Equipo será requerido regularmente que:

Trabaje días, noches y/o fines de semana según sea requerido.
Trabajar desde una escalera extensible.
Trabajar en un ambiente ruidoso y dinámico con condiciones distractoras.
Moverse alrededor de las instalaciones y estar de pie por largos periodos de tiempo.
Leer y escribir notas a mano.
Levantar y cargar hasta 30 libras (13.60 kg)

Las declaraciones anteriores tienen el fin de describir la naturaleza general y nivel de trabajo que se desempeña por los individuos asignados a este trabajo. No tienen el fin de ser una lista exhaustiva de todas las responsabilidades, deberes y habilidades requeridas del personal que clasifique a esta posición.

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