Audit Director, Payments Network (Hybrid)

NYC 299 Park Avenue (22957), United States of America, New York, New York

Audit Director, Payments Network (Hybrid)

Capital One’s Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization’s Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit’s vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Inspired by our colleagues, we are risk identifiers, challengers, influencers, and transformational leaders who drive impactful work for the enterprise.

Capital One is seeking an energetic, self-motivated Audit Director interested in becoming part of our Audit team to serve as a leader for our assurance over a global payments network, platforms, technologies, and related operations (e.g., credit/debit processing, digital payments, acquiring, servicing domestic/abroad, settlement operations). We are seeking an experienced candidate that has strong knowledge of payments network operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution.  The candidate will develop the strategy for auditing a payments network, as well as lead and execute related audits associated with controls and governance processes for Capital One. 

Responsibilities:

• Develop the strategic coverage approach for the relevant audit universe, including proactive monitoring for changing risks and necessary coverage approach changes.  Lead continuous monitoring activities and updates to risk assessments, audit universe, and audit plan for relevant entities.

• Establish and maintain good relationships with key business leaders and audit partners. Leverage specialized knowledge and skills, providing management with insight into their area of subject-matter focus, building trust and mutual respect. Effectively represent internal audit at management meetings, internal forums, regulatory update meetings as well as to external organizations.

• Identify emerging risks and trends in areas of focus related to global payments networks and take opportunities to present them to internal and stakeholder management. 

• Direct audits and project audits across the portfolio, including supervising audit teams and engagement managers, and coordinating with support Audit specialist teams.

• Review engagement planning documentation and audit programs to ensure adequate coverage of risk and sufficient rationale for audit scope. Maintains close control over budget, schedule and quality.

• Effectively review and compile relevant, material findings and recommendations into readable and concise audit reports. Communicate complex results and implications, incorporating different perspectives into deliverables.

• Assess relevance of audit findings, potential exposures, materiality, improving or deteriorating trends, and demonstrate awareness of big picture issues. Interpret business priorities, anticipate issues and obstacles, and apply to scope of role.

• Provide timely feedback, on-the-job training and coaching to audit staff and direct reports. Help team members grow their careers. Maintain an open, inclusive and trusting team environment.

• Participate in due diligence projects on behalf of Audit as well as lead Initial Control Reviews resulting from signed due diligence deals for the business.

• Deliver appropriate, succinct and organized information, tailoring communication style to audience.

• Manage timely and quality delivery of multiple tasks, including audits, projects, issue and regulatory commitment follow up, special assignments, and administrative activities. Self-prioritize and independently complete multiple tasks across the team and department. Demonstrate the ability to successfully meet deadlines.

Here’s what we’re looking for in an ideal leader:

• You are a critical thinker who seeks to understand the business and its control environment.

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.

• You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One’s governance, risk management, and internal control processes.

• You possess a relentless focus on quality and timeliness.

• You prioritize achievement of the team’s collective goals. 

• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.

• You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit’s value proposition.

• You’re a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.

• You’re a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.

• You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 10 years of experience primarily in global payment network operations, with related risk management and assurance experience

• At least 4 years of experience in risk management or audit

• At least 3 years of experience in people management

• At least 3 years of project management experience or at least 3 years of experience managing audit engagements

Preferred Qualifications:

• Master’s Degree in information systems, Accounting, Finance, Economics, or Business Administration

• Professional certification such as Certified Information Systems Auditor (CISA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Chartered Financial Analyst (CFA), or Certified Risk Manager (CRM)

• 12+ years of experience in auditing, in risk management or a combination

• 7+ years of experience in auditing or risk management of payments network operations

• 7+ years of experience in banking or financial services

• 7+ years of experience in leadership or supervisory roles

• 1+ years of experience performing data analysis in support of internal auditing

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $274,800 - $313,600 for Director, Cyber Technical

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the   . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).