Site Supervisor (Sterling Heights, MI)

Supervisor
Field Operations
Love Your Career: Why You Should Join Trilogy's Team
Shift:
Full-Time
9/80 Work Schedule
This means 80 hours between two weeks with every other Friday off!

• M-Th 5:30 AM-3:00 PM, F 5:30 AM-2PM
• M-Th 5:30 AM-3:00 PM

Who is Trilogy?
Trilogy Corporate Services is a high-growth, innovative, and technologically advanced provider of office cleaning services to large-scale corporate clients. We're expanding and adding personnel. Trilogy is a corporate cleaning service like you've never seen before.
The Role of the Cleaning Supervisor:
The role of a Cleaning Supervisor is to deliver smooth-running field operations and total quality assurance for our clients. You will be directly responsible for a team of Cleaning Technicians.
The role comprises three main areas of responsibility and activity:

• Field Personnel Management: In addition to providing routine cleaning, you will manage a team of Cleaning Technicians. Responsibilities include: time, attendance and scheduling; maintaining field adherence to company standards and policies; and fostering engagement and high morale. As a Cleaning Supervisor, you will be responsible for training new Cleaning Technicians.

• Quality Assurance: You are responsible for delivering high-quality, consistent results that are aligned with Trilogy's standards.

• Client Point of Contact: You will act as the day-to-day point of contact between our client and Trilogy. Your goal is to ensure that the client always has a positive experience with Trilogy and our services.

As a Cleaning Supervisor, you typically will:

• Spend time each day cleaning
• Split your time between cleaning responsibilities, general facility needs, supervising, and administrative tasks
• Achieve Trilogy's safety, quality, and production goals by providing effective supervision, training, and coaching to your team
• Ensure compliance to Trilogy's standard operating procedures and systems
• Monitor your direct reports to ensure Trilogy's safety standards are being met
• Work with your staff and colleagues to resolve problems fast and appropriately
• Coordinate minor building repairs & ongoing maintenance with trusted service partners
• Manage various consumable supply items such as beverages, coffee supplies, etc.
• Communicate daily with our client's point of contact regarding various standing agenda items as well as any topics that arise
• Successfully complete Trilogy's Cleaning Technician training program

Required supervisory skills:

• Very strong customer service skills
• Calmly and effectively address conflict
• Personal organizational skills: a strong ability to keep things neat, tidy, and clean
• Punctual and dependable
• Objectively review your direct reports' strengths and weaknesses
• Manage your responsibilities and oversee the responsibilities of others
• Excellent interpersonal and communication skills including written and verbal skills
• Meet deadlines and be accountable for quality and productivity
• Manage multiple tasks with competing priorities
• Available to come in before your scheduled shift, stay after your scheduled shift, and occasionally work a weekend and/or overtime
• Familiar and comfortable using Gmail/Outlook or similar email programs, as well as Google Docs/Microsoft Word and other similar computer programs

Cleaning Supervisor wage & benefits:

• Salary range of $23.00 per hour
• Full-time
• Performance-based annual bonus opportunity
• Platinum & Gold Blue Cross/Blue Shield health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium
• Paid time off, with additional days earned each year you work at Trilogy
• 9 paid holidays

Minimum requirements:

• Basic math skills
• Ability to be flexible with your work schedule
• Must be comfortable working in an active, professional office environment
• Carrying and using a backpack vacuum cleaner
• Pushing a cleaning cart, utility cart, and or dolly cart
• Perform repetitive duties, including climbing stairs and standing for long periods of time
• Frequently and repetitively lift, push and carry up to 50 lbs
• Frequently and repetitively bend, lift and reach
• Stoop, lay, bend, reach, squat, kneel, crouch, and twist
• Wearing Personal Protective Equipment, including but not limited to: safety glasses, safety shoes, and adhering to prescribed safety rules and guidelines

You may be a good fit if you:

• Have two years or more of supervisory or similar leadership experience
• Demonstrate excellent written and verbal communication skills
• Are naturally curious and willing to learn new ways of doing things
• Can see yourself interacting with clients, upholding professionalism at all times
• Know how to make calm, rational decisions in a fast-paced environment
• Desire a role that blends hands-on cleaning with supervisory tasks

Interested in advancement?
This role is more than just a job. We strongly believe in providing you with a path to thrive and advance within our company as we grow. An advancement path for a supervisor may be:
Cleaning Supervisor >> Site Manager >> Operations Manager
For more information:
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