.. procedures; Take inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc; Promptly and accurately address customer inquiries using various systems and resources (computer systems, published materials, and websites); Escalate .. read more
[Customer Support / Remote] - Anywhere in U.S. / Competitive pay - As a Customer Service Rep you'll: Respond to customer queries in a timely and accurate way, via phone, email or chat; Identify customer needs and help customers use specific features; Analyze and report product malfunctions; Update internal CRM with information about technical issues and useful discussions with customers; Monitor customer complaints on social media and reach out to provide assistance; Inform customers about new offers or services; Follow up with customers to ensure their pool technical issues are resolved...Hiring Fast >>
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