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SAIC
For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago Museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.
We offer a competitive, comprehensive benefits package:
Generous paid time off Paid holidays (up to 14 days) Medical, dental, and vision insurance Generous parental, caregiver, and medical leave benefits Competitive retirement plan (up to 9% matching contribution) Tuition remission and Tuition Exchange Program Great employee discounts Complimentary general admission to participating cultural institutions Want to stay abreast of the latest job openings at the Art Institute and the School of the Art Institute? Sign up for our Employment Opportunities E-announcements *The starting hours for this position will be Monday - Friday, 8:30am - 4:30pm with the understanding that this position may be required to shift to evening hours based on the needs of SAIC throughout the school year.*
Basic Functions:
Provide end-user technical and task-based support for SAIC evening and weekend classes, SAIC faculty computers, and for student laptop computers associated with the SAIC Laptop Program. Work with faculty and students to resolve laptop and desktop computer issues, by assisting and instructing users in hardware troubleshooting and maintenance, software access and usage, wireless and remote networking, etc., for Macintosh and PC computers as determined by the user’s constituency. Provide consistent follow-through on the status, resolution and prevention of end-user issues.
Primary Duties and Responsibilities:
Provide or facilitate 1st and 2nd tier support for hardware, system software, 3rd party application and networking problems, for Macintosh and PC usage as determined by the user's constituency. Diagnose hardware issues and recommend next steps. Assist students and faculty with installation and maintenance of computer hardware, software and related equipment, in coordination with CRIT Help Desk Managers. Ensure that calls to the Help Desk are addressed in a timely and effective manner. Participate in SAIC Orientation laptop training sessions and software updates. Provide support related to SAIC online accounts, such as password resets, LDAP maintenance, Active Directory / Open Directory accounts, etc. Participate in outreach efforts to faculty, students and staff to promote awareness of Help Desk services and resources. Participate in faculty and student training sessions on topics such as computer maintenance and networking, SAIC Canvas usage, etc. Work with the Help Desk Managers and other CRIT technical support staff to identify sources and trends of technical problems, to help reduce or prevent future occurrences. Maintain CRIT inventory database for assets and services such as hardware and software, student and faculty laptops and software templates, 3rd tier repair requests, and laptop loans, etc. Use Salesforce web interface to track end-user tickets and assets. Assist the Help Desk Managers with creating reports of support statistics such as amount and types of services provided, end-user demographics, etc. Assist students, faculty and staff with personal purchase and repair options for hardware and software such as add-on peripherals, educational copies of standalone software, etc. Advise on suitable hardware models, software titles, vendors and services, etc. Meet regularly with other CRIT staff to discuss projects and encourage effective communication and teamwork. Participate in ongoing planning of ways in which CRIT can meet the school’s hardware, software, and facility requirements as technology evolves and the computing needs of the SAIC community develop. Keep abreast of developments in educational and service technologies. Achieve and maintain good standing with required service certifications. Perform other duties as assigned. Qualifications:
1 - 2 years experience servicing Macintosh/Apple products preferred Previous bench tech experience preferred Current Apple Certifications such as ACMT A+ etc. highly desirable Intermediate knowledge of MacOS and Windows Operating Systems preferred Intermediate knowledge of Adobe Creative Cloud, Apple pro apps, Microsoft Office 365 and other commonly used applications on both the Mac and Windows platforms preferred Extensive knowledge of computer peripherals such as adapter/hubs, CD/DVD burners, film and flatbed scanners, laser and inkjet printers, digital still and Video cameras preferred Working knowledge of Active Directory structures and policies, and personal computer networking procedures preferred Demonstrate time management skills and autonomous problem solving capabilities Strong communication writing and organizational skills.
Salary Grade 6
Closing Statement
The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.
Union Info
This position is part of a bargaining unit represented by AFSCME Council 31
For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago Museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.
We offer a competitive, comprehensive benefits package:
Generous paid time off Paid holidays (up to 14 days) Medical, dental, and vision insurance Generous parental, caregiver, and medical leave benefits Competitive retirement plan (up to 9% matching contribution) Tuition remission and Tuition Exchange Program Great employee discounts Complimentary general admission to participating cultural institutions Want to stay abreast of the latest job openings at the Art Institute and the School of the Art Institute? Sign up for our Employment Opportunities E-announcements *The starting hours for this position will be Monday - Friday, 8:30am - 4:30pm with the understanding that this position may be required to shift to evening hours based on the needs of SAIC throughout the school year.*
Basic Functions:
Provide end-user technical and task-based support for SAIC evening and weekend classes, SAIC faculty computers, and for student laptop computers associated with the SAIC Laptop Program. Work with faculty and students to resolve laptop and desktop computer issues, by assisting and instructing users in hardware troubleshooting and maintenance, software access and usage, wireless and remote networking, etc., for Macintosh and PC computers as determined by the user’s constituency. Provide consistent follow-through on the status, resolution and prevention of end-user issues.
Primary Duties and Responsibilities:
Provide or facilitate 1st and 2nd tier support for hardware, system software, 3rd party application and networking problems, for Macintosh and PC usage as determined by the user's constituency. Diagnose hardware issues and recommend next steps. Assist students and faculty with installation and maintenance of computer hardware, software and related equipment, in coordination with CRIT Help Desk Managers. Ensure that calls to the Help Desk are addressed in a timely and effective manner. Participate in SAIC Orientation laptop training sessions and software updates. Provide support related to SAIC online accounts, such as password resets, LDAP maintenance, Active Directory / Open Directory accounts, etc. Participate in outreach efforts to faculty, students and staff to promote awareness of Help Desk services and resources. Participate in faculty and student training sessions on topics such as computer maintenance and networking, SAIC Canvas usage, etc. Work with the Help Desk Managers and other CRIT technical support staff to identify sources and trends of technical problems, to help reduce or prevent future occurrences. Maintain CRIT inventory database for assets and services such as hardware and software, student and faculty laptops and software templates, 3rd tier repair requests, and laptop loans, etc. Use Salesforce web interface to track end-user tickets and assets. Assist the Help Desk Managers with creating reports of support statistics such as amount and types of services provided, end-user demographics, etc. Assist students, faculty and staff with personal purchase and repair options for hardware and software such as add-on peripherals, educational copies of standalone software, etc. Advise on suitable hardware models, software titles, vendors and services, etc. Meet regularly with other CRIT staff to discuss projects and encourage effective communication and teamwork. Participate in ongoing planning of ways in which CRIT can meet the school’s hardware, software, and facility requirements as technology evolves and the computing needs of the SAIC community develop. Keep abreast of developments in educational and service technologies. Achieve and maintain good standing with required service certifications. Perform other duties as assigned. Qualifications:
1 - 2 years experience servicing Macintosh/Apple products preferred Previous bench tech experience preferred Current Apple Certifications such as ACMT A+ etc. highly desirable Intermediate knowledge of MacOS and Windows Operating Systems preferred Intermediate knowledge of Adobe Creative Cloud, Apple pro apps, Microsoft Office 365 and other commonly used applications on both the Mac and Windows platforms preferred Extensive knowledge of computer peripherals such as adapter/hubs, CD/DVD burners, film and flatbed scanners, laser and inkjet printers, digital still and Video cameras preferred Working knowledge of Active Directory structures and policies, and personal computer networking procedures preferred Demonstrate time management skills and autonomous problem solving capabilities Strong communication writing and organizational skills.
Salary Grade 6
Closing Statement
The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.
Union Info
This position is part of a bargaining unit represented by AFSCME Council 31