.. hours, days Employment Type: Travel GHR Healthcare Job ID #. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About GHR Healthcare For over 30 years, GHR Healthcare has been the bridge between healthcare professionals .. read more
Overview:
Position Purpose
Responsible for operational execution of contract transportation customer requirements
Owns order receipt, planning and optimization, as well as carrier selection and tender
Executes track & trace functionality for exception loads
Execute spot buy for hot, one off and/or unusual non-contracted lanes
Primary point of contact with customer/carrier interaction and daily tactical communication via phone and email
Route and tender shipments using technology and business processes to ensure maximum value to customers and Landair
Responsible for continuous improvement of productivity, accuracy, and satisfaction of supply chain vendor community and customer locations
Responsible for the effective development, coordination, and presentation of training and development programs
Actively search and monitor all aspects of vendor and customer location involvement to determine appropriate areas of orientation and training opportunity
Responsible for vendor and customer location training and development metrics and overall performance
Responsible for freight claim investigation, compliance, filing with carrier/vendor, and seeing the claim through to success
Responsibilities:- Heavy customer/carrier interaction and communication daily via phone and/or email
- Provide carrier compliance, root cause analysis, and EDI problem resolution
- Facilitate non-typical or specialized customer requests
- Provide assistance to new hires in training and on-going operational activities
- Utilize methods and procedures to achieve process compliance and organization goals
- Support and maintain standard customer and operational reporting
- Provide feedback and recommendations to drive continuous improvement at account and operational level
- Maintain high level of customer service to both internal and external customers
- Provide data interpretation and cleansing as required
- Provide support for customer Track & Trace/POD inquiries
- Resolve and track customer complaints and issues
- Enter shipment/load information from customers into TMS operating systems as needed
- Perform other related duties as assigned by Management
- Monitor loads for exception and manage exceptions to closure
- Work cross-functionally between departments (customer service, planning and execution)
- Training of carriers/customers on use of Landair web tools
- Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.
- Document, develop, and provide training programs to correct and improve vendor and customer location performance. These training programs can be delivered in a multitude of formats and will be adjusted to better support improvement if improvements are not apparent.
- Serve as subject matter expert for vendor process, system(s) use, and all performance related items.
- Serve as facilitator and content delivery medium for all training related issues.
- Ensure direction and training align to overcome packaging, shipping, transportation, and all other supply chain related deficiencies.
- Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
- Good multi-tasking skills, ability to handle multiple tasks concurrently
- Self-motivated with strong time management skills
- Maintains effective working relationships with peer departments, service providers and customers
- Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, Power Point
- High school diploma/equivalent plus 1 year work experience or accredited internship/cooperative experience required Strong problem solving, sound judgment and good decision making ability
- Bachelor's degree in Transportation, Logistics, or Business Administration preferred
Competitive Compensation
Covenants compensation philosophys intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $35,358.96-$55,464.61
Pay Grade: 5
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Landair is an Equal Opportunity Employer
M/F/Disability/VeteranVEVRAA Federal Contractor