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Job Description Job Description
We are seeking a Service Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Oversee pool service technicians and their daily schedule.
- Create and manage daily schedules of weekly service, monthly service, service calls, etc.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience as a service manager (at least 3 years)
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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