DEPARTMENT MANAGER FRONT OFFICE (IRVINE)

DEPARTMENT MANAGER FRONT OFFICE (IRVINE) Job Category** : OFFICE

Requisition Number **: DEPAR003997

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Job Details Description MISSION: It is our commitment to provide our customers a one-stop destination for the largest selection of quality home furnishings at the lower prices every day, while striving to enrich, fulfill, and reward our employees and the communities we live in. Competitive Pay -- Performance Incentive -- Industry Leading Benefits Join the Mathis Brothers Team and Receive a Sign on Bonus up to $1,000! GENERAL STATEMENT OF DUTIES: A primary responsibility is to make sure the Front Office & Reception desk is running smoothly and efficiently. Oversee Cashiers, Receptionists, and Cashier Supervisors; help coordinate inter-office problems with other departments. Oversee customer relations and ensure that the customer receives excellent customer service. Directing reception staff to provide a friendly point of contact and act as a focal point of communication between customers, sales associates, and other employees. EXAMPLES OF WORK PERFORMED: Coordinate schedules for all employees; evaluate front office employees/receptionists and determine pay raises based on performance, attendance, and efficiency; run spiff reports and count spiff money for weekly spiffs; continual training of cashiers & receptionists; ensure that the money attached to spiffs are accurate and returned; work closely with customer service reps and other managers to alleviate any problems that may arise concerning merchandise returns and deliveries; help customers with current and past transactions concerning purchases, returns, financing, or any other account issues they may have; monitor employees times; making sure closing duties are performed by all employees; release employees for lunch and end of day; train new hires on all company policies regarding the front office & reception; process daily, weekly, and monthly reports; handle any misc. duties and/or issues from Cashiers, Supervisors, Customer Service, Accounting, Sales, and Upper Management. Interviewing, completing performance appraisals, counseling forms, commendations, and terminations when necessary. Over see receptionists duties which include, but are not limited to: operating telephone, screen and forward calls, providing information and taking messages; greeting visitors entering establishment with a smile, determining nature and purpose of visit, and directing or escorting them to specific destinations; providing information about establishment such as location of departments or offices, employees within the organization, or services provided; delivering mail to correct departments; arranging transportation service; tracking merchandise leaving the store; logging sales associates in and out for daily shifts; logging call customers for sales associates. Any other duties as directed by management. EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; excellent knowledge of Storis; basic mathematical skills required; 3-5 years management experience required positive attitude when working with customers; strong computer skills required; knowledge of employment and safety procedures. Supervisory experienced required. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 10 lbs occasionally. Work Environment: Indoor climate controlled environment. Mathis Brothers promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer. Qualifications Skills Behaviors : Motivations : Education Required High School or better. Experience Required 3-5 years: Management Experience Licenses & Certifications

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