Senior Technical Support Analyst

  • lynchburg

Job Description:

  • Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, and MS Teams.
  • Skill in the use of Outlook.
  • Skill in troubleshooting tools and managing and administering desktops and wireless devices.
  • Experience neatly installing ethernet wiring/tidying network cabling in wiring closets and t568b terminations.
  • bility to communicate effectively verbally and in writing with individuals and groups.
  • Experience working with help request tracking and reporting tools.
  • Strong Customer Service skills that include a customer first attitude.
  • The position is responsible for agency-specific end-user support throughout the Client.
  • Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns promptly.
  • Troubleshoot hardware and software issues.