Senior Customer Success Specialist

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers-with vital insight to deliver the care people need, right when they need it. We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed! Are you seeking a rewarding position in the rapidly expanding healthcare and technology solutions space? Join us at Brightree as our new Senior Customer Success Specialist for Patient Collections. We are seeking a highly motivated specialist in DME billing, claims who will work closely with our customers on the phone, via software applications and email. This is a remote position is located in Overland Park, KS and reports directly to the Director, Customer Experience. This position will be responsible for developing long-term relationships with the existing customer base, connecting with key executives and decision makers. In addition, this role is, responsible for an overall approach of creating additional efficiencies for our clients through upselling additional features and products within the Brightree Patient Collections suite of solutions. This is a key position that works collaboratively with peers across all departments within Brightree and has a significant impact on the success of the company. Let's talk about the role: * Operate as the lead point of contact for any and all matters specific to your customer base. * Coordinate, schedule, and conduct all pertinent training for assigned customer base. * Build and maintain strong, long-lasting customer relationships amongst your customer base. * Have the ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions and use effective approaches for choosing a course of action. * Communicate clearly on a monthly and/or quarterly touchpoint with your customer base ensuring proper and timely contact is consistent with company initiatives. * Work closely and collaboratively with other Account Managers on program enhancements as it relates to the customer base and software solution. * Identify current and potential problems in proper revenue management * Suggest remedial measures to solve all outstanding financial issues in consultation with our clients. Let's talk about you: * Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers * Strong business/financial acumen in setting expectations and aligning team goals around business plans. * Strong ethics and a high level of personal and professional integrity. * An effective communicator with strong oral, written and persuasive skills and capability to deal with people at all levels in the organization. * Exceptional organizational skills with a high level of attention to detail and the ability to multitask * Self-starter, results driven, highly motivated, high energy, * Proven track record of working towards and exceeding metrics required * Demonstrated ability to communicate, present and influence effectively across all levels of management, including C-level. * Bachelors degree is preferred or equivalent experience * 1-3 years' proven account management/Business to business sales experience or other related experience * Advanced proficiency in all MS Office products. Advanced analytical experience. Financial analysis and direct profit/loss accountability and experience is a plus. * Experience in HME/DME Industry, Medical Billing required * Desired success competencies: aligning performance for results; managing vision and purpose; effective communications; prioritizing and time management; problem solving and analysis. * Drive for results; customer service orientation; quality decision making; managing conflict; trust and integrity. * Equivalent combination of education and experience will be considered Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.