SAP Analyst - Automotive

With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.

Independently promote customer satisfaction in all aspects of Automotive Customer Service, following all Sika policies and procedures. Proactively and independently resolve complex customer issues and concerns.    

Specific Responsibilities:

• Develop and maintain relationships with Automotive customers and their principles that ensure maximum customer satisfaction
• Accept orders through EDI, phone, customer portals, e-mail; process data into shipping requirements.
• Create deliveries for daily shipments, insuring accuracy and completeness of information.
• Process credits, debits and return material authorization as needed.
• Work with A/R to resolve issues related to re-bills, non-payments, return materials, credits/debits, invoices, deductions etc.
• Review and research premium freight charges; resolve and document freight charge issues; maintain freight log.
• Maintain and update file information in SAP to prevent shortages/overages to customers; maintain and update customer files in SAP; maintain and update price files in accordance with contract review policy and procedures.
• Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries and resolve customer issues.
• Anticipate issues and provide information daily to production and materials management personnel to prevent shortages, include additional requirements, etc.
• Investigate validity of customer rating violations; resolve issues as required.
• Perform all work in accordance with departmental policies and procedures as maintained in accordance with TS16949.
• Work with all customer interactive PC systems and software.
• Required to be on-call for customer issues after normal business hours.

• Minimum education:  high school diploma; some college strongly preferred
• 3-5 years of automotive customer service experience, utilizing SAP or similar software.
• Must possess the ability to work well independently and make appropriate decisions affecting profit/loss of Sika
• Excellent interpersonal skills including the ability to develop and maintain effective working relationships with customers and employees throughout Sika; effective organization, time management skills, and effective problem solving skills are required.

Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays. Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day. Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.

Community Involvement: Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back. Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.