Assistant General Manager - Pineville, NC

Job Responsibilities

Planning

• Analyze the monthly P&L with the General Manager and assist in problem identification, analyzing variances, and provide written/oral resolution.
• Work with General Manager to determine, recommend, and implement process improvements.
• Analyze shopper reports, social media reviews, and guest complaints or complaints to correct concerns as well as commend the actions of the employees or team.
• Prepare work schedules while adhering to payroll budgets and constraints and post. Post timely.
• Monitor labor costs; use judgment to deviate from schedule/adjust staffing levels based on business.

Communication

• Communicate with General Manager on a regular basis to discuss initiatives and concerns.
• Manage multiple departments efficiently and contribute to weekly meetings with the team leads to institute objectives and goals, to review performance, and to offer direction.
• Conduct and oversee pre-shift meetings with staff.
• Respond to tasks within the designated time period.

• Assist by providing feedback and supervision to team members; including constructive guidance to improve poor performance and praise to provide on-going motivation for strong performance.
• Contribute during mandatory district/regional meetings and company-wide meetings.
• Maintain confidentiality of company financials, sales, and strategic information.

Human Resources

• Assist the General Manager with recruiting, interviewing, and hiring team members in keeping with company guidelines and applicable laws; work with HR to remain abreast of the legal implications of this process.
• Lead staff orientations.
• Aid in the preparation of schedules and learning paths for new hire training and assigning mentors.

• Properly maintain staffing levels.
• Provide completed employee documentation to the HR Dept promptly.
• Ensure all required certifications are current.
• Partake in completing staff assessments and developing opportunities for professional and personal growth.
• Coach, counsel, and discipline employees according to the guidelines set by HR.
• Handle employee inquiries and grievances, adhering to the proper resolution procedures.
• Maintain confidentially of Human Resource related items related to the company and employee's information.

Sales & Marketing

• Participate in establishing and implementing a solid written business plan that creates market demand along with goals and expectations.
• Support sales initiatives and meeting goal expectations.
• Aid in the activation and execution of promotions and posts on social media.
• Activate, execute, and participate in outside promotional work to various groups and businesses within the community to promote the facility.
• Participate in league formation efforts.
• Ensure current marketing materials are displayed.

Facility

• Comply with health and legal regulations to maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, as well as maintaining security systems and overall building maintenance.
• Perform daily routine indoor and outdoor inspections of the property.
• Consult with the assigned support team member before the third-party vendor is called before any physical work is conducted on/at the venue.

For locations with Amusements:

• Inspect all games, attractions, and related amusement equipment to ensure they are in working order and there is a working plan for all mechanical or safety issues.
• Certify that all gaming and attraction areas are well-stocked, clean, and in working order.
• Establish a review of the critical control documents related to card encoding and inventory management.

General Management

• Help cultivate a team environment and promote our mission to Create Memorable Experiences - Every Guest, Every Visit with team members throughout the facility.
• Lead and influence the team by setting a professional example in attitude, business-like appearance, work habits, and quality communication.

• Accomplish staff results by communicating job expectations, planning, monitoring, motivating, and appraising job results.
• Help reinforce policies, standard operating procedures, and guest-service standards.

• Provide functional supervision to team members, delegate work, and monitor progress.
• Become knowledgeable of all center positions and procedures; call in additional staff or fill in when others are absent.
• Perform duties and practice safeguards related to cash on hand including, but not limited to, bank deposits, ATM, vending monies, inventories, the checkbook, money handling.
• Assist with the preparation and review of the center's daily and weekly reports, paperwork, and payroll.

• Perform opening and closing duties.

• Conduct a pre-shift walk through of departments - confirm arrival of scheduled team members, compliance with dress code, etc. - and intervene accordingly.

• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).

• Achieve and maintain overall guest service goals; ensure that any complaints are resolved.
• Monitor guests for potentially disruptive behavior; use discretion and judgment to de-escalate problems and resolve concerns, escalate to General Manager if necessary.

• Ensure that the ordering procedures and inventory for each department are maintained and accurate inventory counts are provided.

• Act as one of the two primary participants in the monthly inventory processes.
• Participate in managing vendor relationships.
• Conduct line checks and kitchen inspections to ensure food safety and cleanliness practices are followed.
• Aid in instituting a culture of responsible alcohol service.
• Immediately report all emergencies as well as any instances when health inspectors or emergency services are present to the designated supervisor.
• Available to work high volume varying shifts, from weekends to holidays, in addition to extended workdays as the schedule demands.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

• 4+ years of supervisory experience.
• A background in the entertainment, restaurant, or hospitality industry preferred.
• Bachelor's Degree preferred.
• ServSafe certification is required.
• Intermediate Microsoft Office operator with strong organizational skills.
• Able to represent the company to a wide range of individuals both inside and outside the center.
• Able to communicate effectively to a wide range of guests and staff.
• Able to make prudent decisions related to guests, team members, and the facility.
• Have good judgment and problem-solving skills to de-escalate problems.
• Has strong attention to detail and the ability to multitask.

Work Environment

• The noise level can be loud and may contain lighting effects such as lasers and strobes.
• This job requires working with large crowds and children.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to stand and walk for extended periods of time and able to lift 50 pounds.
• This position regularly requires long hours and frequent weekend work.