Sales and Finance Client Advisor

  • Johnstown
  • Thomas Automotive Family Llc

Thomas Automotive

Full Time Client Advisor Job Description

Position Information: The Thomas Automotive Client Advisor is a dynamic professional salesperson who is directly responsible for delivering exceptional customer service to all guests. The Client Advisor assists guests with new and pre-owned automotive inquiries, vehicle warranty and financial products, and the coordination of vehicle maintenance from Thomas. The Client Advisor works as part of a team committed to delivering exceptional service by building trust and confidence with all of our guests.

Areas of Emphasis:

Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
Be a great team member.
Successfully Maintain the following accountabilities
Maintain an appropriate objective to goal ratio
Effectively utilize the CRM and accurately document all aspects of the sales process
Maintain training as required through company, industry, and dealership for compliance
Maintain and improve product penetration through selling F&I products and services
Ensure accuracy of documentation at all stages of the sales process
Establish and meet individual sales goals and objectives while maintaining/improving CSI

Duties and Responsibilities:

Greet every customer, every day
Maintain high ethical standards when dealing with customers, co-workers and vendors.
Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
Understand, Internalize and Customize the Thomas Negotiation Free Sales Process and Digital Sales Process
Demonstrate a superior understanding of new vehicles, pre-owned vehicles and related financial products in order to provide an excellent retail and service experience to Thomas customers
Offer all relevant products and services associated with the sale of a new and/or preowned vehicle
Demonstrate new and pre-owned vehicles to customers. Verify the customer’s understanding of the vehicle’s operating features, warranty and paperwork
Effectively and accurately follow the Digital Sales Process (DSP) and prepare documents for the sale and delivery of new and preowned vehicles
Produce Weekly YouTube and Facebook video presentations related to sales and service opportunities
Proficiently understand and use the digital retailing systems accurately to maintain guest records for the enhancement of customer satisfaction and communication
Maintain 100% of required training and comply with all brand-specific delivery standards
Attend and enthusiastically participate in sales meetings and training opportunities
Know and understand the federal, state and local laws that govern retail auto sales
Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards

Qualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. Valid in-state driver's license. Professional personal appearance. Excellent communication skills. Ability to sell a minimum quota according to dealership standards.

Working Conditions: Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives. Evening, holiday and weekend work hours will be required.

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Thomas Automotive is an Equal Opportunity Employer