.. such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our .. read more
ABOUT INSPIRE MEDICAL SYSTEMS
Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Our focus on patient outcomes is at the core of everything we do, and our "think I can" attitude drives us to make a difference in the lives of those seeking alternative sleep apnea treatments.
WHY JOIN OUR FAST-GROWING TEAM
At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.
If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team!
ABOUT THIS POSITION
The Operations/Customer Service Specialist will work with hospitals and clinics to fulfill and ship incoming purchase orders. You will interact with multiple internal business partners in supply chain, compliance/quality, finance, sales operations/contracts, and others to achieve shared goals. You will manage order-fulfillment by coordinating orders submitted by email, fax, and electronic methods. Your ability to navigate between multiple technology tools will ensure your success. Our customers and sales reps will rely on you to provide solutions to problem situations, ensuring we deliver service designed to meet every patient's needs.
We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader - that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
Additional Position Information:
* The work hours for this role are roughly 730am-430pm Central Time. Flexible/longer hours may be required during quarter end and as needed to address high workloads.* This position will be hybrid/remote, but employees must reside and be able to commute to our Golden Valley, MN office as needed.
MAIN DUTIES/RESPONSIBILITIES:
* Interprets and clarifies customer orders for shipping and when necessary, may connect customers to appropriate support or field staff.* Represents company to external and internal customers* Manage web-based ordering and registrations* Manage inventories at customer facilities using Dynamics 365 Business Central ERP Integration -forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.* Package and ship product as needed* Assist in inventory cycle count process as needed
Required Qualifications:
* High School Diploma or equivalent required* 2-3 years of prior work experience in customer service or customer support related roles
Preferred Qualifications:
* Previous customer service experience in the medical device industry* Prior knowledge of Inspire products and therapies* Excellent customer service skills and motivation to understand customers' needs and deliver efficient solutions* Ability to work well and provide great customer service in high pressure situations with a positive and professional demeanor* Skilled at computer navigation; ability to work in multiple applications simultaneously* Proficiency working with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)* Strong communication skills; clear and effective written and verbal* Strong attention to detail* May be assigned to assist on projects within the Customer Service department
Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Inspire Medical Systems is anequal opportunityemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com
Inspire Medical Systems participates in E-Verify.
#LI-AM1
#J-18808-Ljbffr
Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Our focus on patient outcomes is at the core of everything we do, and our "think I can" attitude drives us to make a difference in the lives of those seeking alternative sleep apnea treatments.
WHY JOIN OUR FAST-GROWING TEAM
At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.
If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team!
ABOUT THIS POSITION
The Operations/Customer Service Specialist will work with hospitals and clinics to fulfill and ship incoming purchase orders. You will interact with multiple internal business partners in supply chain, compliance/quality, finance, sales operations/contracts, and others to achieve shared goals. You will manage order-fulfillment by coordinating orders submitted by email, fax, and electronic methods. Your ability to navigate between multiple technology tools will ensure your success. Our customers and sales reps will rely on you to provide solutions to problem situations, ensuring we deliver service designed to meet every patient's needs.
We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader - that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
Additional Position Information:
* The work hours for this role are roughly 730am-430pm Central Time. Flexible/longer hours may be required during quarter end and as needed to address high workloads.* This position will be hybrid/remote, but employees must reside and be able to commute to our Golden Valley, MN office as needed.
MAIN DUTIES/RESPONSIBILITIES:
* Interprets and clarifies customer orders for shipping and when necessary, may connect customers to appropriate support or field staff.* Represents company to external and internal customers* Manage web-based ordering and registrations* Manage inventories at customer facilities using Dynamics 365 Business Central ERP Integration -forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.* Package and ship product as needed* Assist in inventory cycle count process as needed
Required Qualifications:
* High School Diploma or equivalent required* 2-3 years of prior work experience in customer service or customer support related roles
Preferred Qualifications:
* Previous customer service experience in the medical device industry* Prior knowledge of Inspire products and therapies* Excellent customer service skills and motivation to understand customers' needs and deliver efficient solutions* Ability to work well and provide great customer service in high pressure situations with a positive and professional demeanor* Skilled at computer navigation; ability to work in multiple applications simultaneously* Proficiency working with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)* Strong communication skills; clear and effective written and verbal* Strong attention to detail* May be assigned to assist on projects within the Customer Service department
Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Inspire Medical Systems is anequal opportunityemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com
Inspire Medical Systems participates in E-Verify.
#LI-AM1
#J-18808-Ljbffr