Customer Safety Specialist

Customer Safety Specialist
Do YOU want to work with a team that shares your passion for making a difference?
Lighthouse Youth & Family Services has Customer Safety Specialist position at Iowa Street location. Roles available for individuals who want to make a difference in the lives of youth.
PT Saturday and Sunday from 4pm to 12am
PRN Shifts
Starting Hourly Rate: $15.00
Essential Functions:

• Greet and direct visitors and clients, provides temporary visitors badges, and maintains a visitor's log.
• Answer, screen and transfer inbound phone call
• Process requests for information, data and/or documents some of which may be include highly confidential and/or sensitive in nature.
• Resolve problems and inquiries in a timely manner and understands when to escalate the issue.
• Responsible for being aware of youth activities and whereabouts while maintaining a safe and productive environment at all times.
• Facilitate problem solving with the youth as it relates to front door/screening operations.
• Follow proper screening procedures youth and visitors entering the building.
• Maintain inventory of keys/badges, radios and ensures functionality. Notifies appropriate parties of discrepancies or breaches.
• Fill in as Youth Worker as needed.
• Respond to security breaches and prepares and files reports describing incidents, accidents, or intruders.

Qualifications:

• High School diploma/GED, required.
• At least 1 years of experience working with youth.
• A background or college courses in education, social work, or psychology.

Why Work with Lighthouse Youth & Family Services:

• Rewarding Career - make a difference in the lives of youth!
• Work for a diverse, seasoned and well respected agency with engaged leadership team
• Competitive salary
• Generous Paid Time Off (PTO) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave)
• Medical and other health insurance offerings, including company paid life and long term disability insurance
• 401k Retirement Plan including company match
• Tuition Reimbursement and Department of Education's Loan Forgiveness Program
• Employee Assistance Program
• Engaging Wellness Program
• Referral Bonus Program
• Licensure renewal reimbursement; paid training and professional development opportunities
• Ability to obtain internal supervision towards increased licensure
• Paid assistance with obtaining Trauma-Informed Care certification
• Casual dress

Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open /careers.