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*Description:*
Your Opportunity: This is a entry-level position with the Desktop Support group of Charles Schwab & Co., and will focus on providing real-time support for technology problems and fulfillment services (move, add, or change requests) for our Schwab internal customers. We are looking for an enthusiastic candidate who enjoys a fast paced environment, has great customer service skills and a "can-do" spirit. What you'll do: * Work with a team of Desktop Support technicians in one of the largest service centers at Schwab with over 6,000 users. * System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops. * Provide hands on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers. * Also required to provide phone support and remote assistance as needed. * Deploy and reclaim computer equipment which includes maintaining asset management database with current status. * Document work in various tools. (Remedy, Clarity) * Provide excellent customer support to Schwab employees. * 8-4:30 M-F Buyer Organization: Charles Schwab Inc. (Sales Tax)
*Skills:*
Windows 10, Troubleshooting, Hardware, Support, Technical support, Active directory, Desktop
*Top Skills Details:*
Windows 10,Troubleshooting,Hardware,Support,Technical support,Active directory,Desktop
*Additional Skills & Qualifications:*
This is an entry-level position with the Desktop Support group of Charles Schwab & Co., and will focus on providing real-time support for technology problems and fulfillment services (move, add, or change requests) for our Schwab internal customers. We are looking for an enthusiastic candidate who enjoys a fast paced environment, has great customer service skills and a "can-do" spirit.
What you'll do:
* Work with a team of Desktop Support technicians in one of the largest service centers at Schwab with over 6,000 users.
* System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops.
* Provide hands on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers.
* Also required to provide phone support and remote assistance as needed.
* Deploy and reclaim computer equipment which includes maintaining asset management database with current status.
* Document work in various tools. (Remedy, Clarity)
* Provide excellent customer support to Schwab employees..
* Flexible Hours 8 -4:30 or 8:30 - 5:00
What you have:
* The successful candidate will have a Bachelor's degree in technology and/or a minimum 1-3 years' recent experience supporting technology in an enterprise-wide internal Service Center environment.
* A working knowledge of PC technical support of the Windows and Macintosh OS (Windows 10, Windows 11 and Mac OS X) is desired.
* Should demonstrate strong communication skills, including both written and verbal.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.