Operations Manager

DescriptionChick-fil-A Bush River Road is seeking a full-time Operations Manager who is people focused, results driven, metrics oriented, and is ready to contribute to a culture of care.Job Duties:People & CultureAlways lead by exampleUphold restaurant & brand standardsFully grasp and utilize metrics and systems in placeEmbody restaurant's core valuesBuild a culture of feedback, providing consistent, fair, and respectful coachingCombine critical thinking and practical leadership with an eye towards constant innovationTreat guests and team members with honor, dignity, and respectSystems & ProcessesLead day-to-day operations, ensuring operational excellence and creating remarkable experiencesIdentify, solve, and implement lasting solutions to operational bottlenecksFollow opening & closing procedures using the correct back-office procedures and computer applicationsEnsure wise stewardship of the facilities, product, and equipmentUphold disciplinary system to ensure fairness across the entire organizationEffectively manage labor Adhere to safety and security policies to protect team and store assetsManage schedule to optimize productivity & guest experienceConsistently improving existing systems and training proceduresReporting & Goal SettingFirm grasp of store goals and labor reportConsistently push towards store targets for food safety, food cost, labor, guest experience scores, car count, hourly sales, check average, training and retention.Review P&L each month to look for errors and areas of opportunitiesMonthly inventory & EOM proceduresExperience/Educational RequirementsBachelor's degree or higher, or 5 years of management experienceExperience training & developing leaders 30 Day training period if no prior CFA experienceCharacteristics of Ideal ApplicantCurious, self-motivated and consistently pursues self-developmentCommitment to personal & professional integrityResourceful, organized, detail orientedCalculated decision maker who excels in time management Excellent written and verbal communication skillsAdept in the use of technology including but not limited to all Microsoft and Google Suite applications and Apple productsRequirementsOpen Availability Monday-SaturdayBachelor's degree or higher, or 5 years of management experienceCompany InformationChick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.