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Job Description:
- The E911 NMAC Network Operations Center (NOC) Engineers will monitor the Telecommunication Esinet (Emergency Services Internet Network).
- Troubleshooting issues with networks and finding resolutions to the issues from a central location.
- Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.
- Bachelors degree or 3 to 5 years in Information Technology or Computer Science.
- Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
- Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco.
- Self-motivated, enthusiastic, and able to handle multiple support cases.
- Strong writing skills to maintain organized documentation.
- Customer-oriented, and capable of providing high levels of client satisfaction.
- Collaborate and work well with others.
- Experience with VOIP technologies is a plus.
- Experience in a NOC environment is preferred.
- Strong skills in working with clients and communication.
- Knowledge of network cabling, network classification, and network topology.
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