Telecom Specialist

  • Raleigh
  • Cynet Systems

Job Description:

  • The E911 NMAC Network Operations Center (NOC) Engineers will monitor the Telecommunication Esinet (Emergency Services Internet Network).
  • Troubleshooting issues with networks and finding resolutions to the issues from a central location.
  • Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.
Skills:
  • Bachelors degree or 3 to 5 years in Information Technology or Computer Science.
  • Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
  • Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco.
  • Self-motivated, enthusiastic, and able to handle multiple support cases.
  • Strong writing skills to maintain organized documentation.
  • Customer-oriented, and capable of providing high levels of client satisfaction.
  • Collaborate and work well with others.
  • Experience with VOIP technologies is a plus.
  • Experience in a NOC environment is preferred.
  • Strong skills in working with clients and communication.
  • Knowledge of network cabling, network classification, and network topology.