Front Desk Representative

Front Desk Representative

Job Details

Job Location

Brentwood Mental Health Clinic - Brentwood , NY

Position Type

Full Time

Education Level

Bachelors Degree

Salary Range

$20.48 - $25.00 Hourly

Travel Percentage

None

Job Shift

Morning

Job Category

Admin - Clerical

Description

SUMMARY

The administrative assistant is an integral part of the outpatient clinic team as the primary point of contact for patient scheduling and services and operational management of the clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Functions as the initial point of contact for patients both on the phone and in office.

• Appropriately triage calls, schedule appointments and provide information about the program's services.

• Coordinate patient payment methods with our benefits department and patient benefit providers.

• Assist the program staff in managing compliance with regulatory operational requirements.

• Administrative assistant coordinates the completion of weekly billing requirements with program staff and the billing department for claims generation.

COMPETENCIES (KSAs)

• Ethical Practices

• Judgment

• Critical Evaluation

• Problem Solving

• Decision Making

• Communication

• Teamwork

• Technical Capacity

• Customer Service

Qualifications

REQUIRED EXPERIENCE:

• Experience in customer service/receptionist positions in an office setting required

• Prior experience working with Chemical Dependency patients and/or experience working in an healthcare outpatient clinic setting preferred.

• Experience working in and adhering to OASAS licensed 822 program regulations is a plus.

• Bilingual in Spanish is a plus.

REQUIRED EDUCATION:

• High School Diploma required

• College degree or coursework in business administration or related field preferred

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds

Phoenix Houses of New York is an equal opportunity employer.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.