Account Representative

StataCorp is a computer software company that develops Stata statistical software and related products around the world.

We are committed not only to our customers but also to our employees. Full-time employees receive competitive benefits and enjoy a four-day work week.

StataCorp is seeking a motivated individual to join our Accounts Communication team. In this role, you are responsible for supporting relationships with existing and potential customers by providing high-quality customer service.

Job duties

• Respond to customer inquiries for product information and pricing
• Inform customers of upcoming subscription renewals
• Follow up with customer inquiries to product requests
• Maintain account team relationships by working with other Account Representatives and Account Managers
• Provide feedback from customers to account team
• Promote awareness of renewal opportunities
• Suggest process improvements to provide a better customer experience
• Maintain accurate customer and product information in the customer database

Candidate requirements

• A bachelor's degree or equivalent years of experience
• Excellent verbal and written communication skills
• Strong customer service and account management skills
• The ability to pay close attention to details
• Good judgment and strong decision-making skills
• The ability to work Monday through Friday from 9:00 a.m. to 6:00 p.m., with one rotating day off

Benefits and Perks

In addition to competitive pay and a 32-hour workweek, StataCorp offers all full-time employees top-tier benefits, including the following:

Group insurance (we pay 100% of the cost to cover the employee):

• Three medical plans to choose from
• Dental
• Vision
• Basic life and AD&D
• Short-term and long-term disability

Paid time off, annually

• Two weeks of sick leave
• 56 hours of personal leave
• Two weeks of vacation leave that increases with years worked
• Nine paid holidays

Additional benefits

• Health savings account (we make an employer contribution!)
• Dependent care flexible spending account
• Health expense flexible spending account
• Supplemental life and AD&D insurance
• Paid time off to volunteer in the community for company-supported events
• 401(k) with 100% company matching up to 6% of gross salary
• Employee assistance program (EAP) for work/life matters
• Company-sponsored team-building and social events
• Casual dress code in a fun, family-friendly work environment

StataCorp is an Affirmative Action Employer - M/F/Vet/Disab