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Overview:
The End User Hardware Engineer provides technical expertise specific to hardware to strengthen the reliability, efficiency, and performance of the enterprise.
It is critical that this role be a technical partner to implement established standards and procedures which support the enterprise's managed infrastructure along with ensuring operational stability.
This role is responsible for implementing reliable Hardware solutions that maintain the integrity of the existing infrastructure as well as meet the customer objectives. Works effectively in a team to establish commonalities with IT peers across the enterprise.
Core Responsibilities
Capturing business and technical requirements for hardware solutions when engaged to support specific projects or new adoptions.
(Laptops / Desktops / Displays / Mobile Devices / Printers / Scanners / Payment Devices/ MTR Kits / Conference Room Camera / Audio Equipment / Misc. Peripherals, etc.).
Make decisions around hardware configurations and systems specifications.
Coordinating and leading in the design, testing, evaluation, implementation, and support of solutions on an enterprise-wide scale (hardware, software, systems tools, and IT processes).
Diagnose and troubleshoot hardware deployments (Bios/firmware/drivers).
Design and document enterprise standards and procedures.
Ensure proposed solutions and platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.).
Maintain lifecycle of hardware across the enterprise with over 100k devices.
Qualifications:
2+ years of dynamically responsible work experience in Endpoint Engineering.
Reliable, punctual attendance is a crucial function of the position
Desired Technical Experience:
Workspace ONE
System Center Configuration Manager (SCCM)
Intune
BIOS/UEFI
Active Directory
Group Policy
Querying SQL database
Knowledge of SharePoint design
Standardized benchmarking and comparative analysis
PowerShell
HP Client Management Tools (HPIA/CMSL/MIK)
Dell Command Suite
Webjet Admin Portal
Airline industry experience
MacOS
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication at the appropriate level.
Teamwork - Works well in a collaborative setting, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
Technical Expertise - Demonstrates a commitment to increasing knowledge and skills in providing architecture, engineering and operations direction and support of end user device management in a large enterprise, keeping up to date on technical developments and industry practices.
Demonstrated success in managing complex technical projects that require innovative solutions.
Demonstrated success in delivering results on complex technical challenges including strong investigative and problem-solving skills.
Primary Skills:
Top Three Skills:
Experience with Hardware testing and deployment
History of being a part of the decision-making process on selecting equipment standards
PowerShell scripting or other experience in developing software packages / updates and/or pushing out applications using a device management system.
Education: Bachelors Degree
The End User Hardware Engineer provides technical expertise specific to hardware to strengthen the reliability, efficiency, and performance of the enterprise.
It is critical that this role be a technical partner to implement established standards and procedures which support the enterprise's managed infrastructure along with ensuring operational stability.
This role is responsible for implementing reliable Hardware solutions that maintain the integrity of the existing infrastructure as well as meet the customer objectives. Works effectively in a team to establish commonalities with IT peers across the enterprise.
Core Responsibilities
Capturing business and technical requirements for hardware solutions when engaged to support specific projects or new adoptions.
(Laptops / Desktops / Displays / Mobile Devices / Printers / Scanners / Payment Devices/ MTR Kits / Conference Room Camera / Audio Equipment / Misc. Peripherals, etc.).
Make decisions around hardware configurations and systems specifications.
Coordinating and leading in the design, testing, evaluation, implementation, and support of solutions on an enterprise-wide scale (hardware, software, systems tools, and IT processes).
Diagnose and troubleshoot hardware deployments (Bios/firmware/drivers).
Design and document enterprise standards and procedures.
Ensure proposed solutions and platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.).
Maintain lifecycle of hardware across the enterprise with over 100k devices.
Qualifications:
2+ years of dynamically responsible work experience in Endpoint Engineering.
Reliable, punctual attendance is a crucial function of the position
Desired Technical Experience:
Workspace ONE
System Center Configuration Manager (SCCM)
Intune
BIOS/UEFI
Active Directory
Group Policy
Querying SQL database
Knowledge of SharePoint design
Standardized benchmarking and comparative analysis
PowerShell
HP Client Management Tools (HPIA/CMSL/MIK)
Dell Command Suite
Webjet Admin Portal
Airline industry experience
MacOS
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication at the appropriate level.
Teamwork - Works well in a collaborative setting, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
Technical Expertise - Demonstrates a commitment to increasing knowledge and skills in providing architecture, engineering and operations direction and support of end user device management in a large enterprise, keeping up to date on technical developments and industry practices.
Demonstrated success in managing complex technical projects that require innovative solutions.
Demonstrated success in delivering results on complex technical challenges including strong investigative and problem-solving skills.
Primary Skills:
Top Three Skills:
Experience with Hardware testing and deployment
History of being a part of the decision-making process on selecting equipment standards
PowerShell scripting or other experience in developing software packages / updates and/or pushing out applications using a device management system.
Education: Bachelors Degree