Customer Service Representative

Title: Customer Service Representative
Location: Wilder, KY
On-Site
Relocation offered:No
Company Description: The global leader in industrial knives and punches.

Position Description: To be main point of contact for customers in need of our company product offerings and to make sure that the customers receive the appropriate product in an accurate and timely manner

MUST HAVE's:

• High School diploma/GED required, some college preferred

• General sales experience is preferred, but not required

• Solid customer service aptitude complemented with a strong business acumen

• Demonstrated business development and relationship management skills with ability to identify customer needs and effectively communicate to build trusted long-term relationships

• Ability to meet specific goals and plans to prioritize, organize, and accomplish required work

• Comfortable with high volume call-load

• Must be able to work in a fast-paced atmosphere under pressure

• Able to manage multiple changing priorities while maintaining deadlines

• Strong interpersonal, verbal, written, analytical, and persuasive skills and the ability to interact effectively with a wide range of customers via phone, email, and website inquires

• Ability to navigate at an advanced level in a Windows® environment including above average proficiency in Microsoft Windows, Outlook, Word, PowerPoint and Excel

• Ability to understand and use CRM application to manage relationships and pipeline

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