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Under general supervision of the Vice President for Information Technology, the Help Desk Technician (HDT) will provide support to campus customers via phone and email. The HDT will triage calls, asking appropriate questions and use knowledge and resources to diagnose and resolve issues and escalate issues to the proper channels as needed.
Daily Operations
• Manage help desk tickets in a timely manner
• Respond to customer issues via phone and email
• Provide customer assistance and document interactions accordingly and provide follow up as needed
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
Required Skills
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues
• Ability to connect and network printers
• Able to utilize active directory
Required Experience
• 1 year of experience working in a help desk environment
• Proficiency with a MAC and IOS computers
• Proficient with Office 365
• Working Knowledge of Windows Deployment Services
At Meharry, we’re pleased to offer comprehensive, competitive benefits to eligible employees and their
eligible dependents. From health care to holidays, our aim is to help employees enjoy happy and healthy
lifestyles, while maintaining a good work-life balance.
Meharry’s benefits package includes:
Dental
Medical
Vision
403(b) plan and supplemental annuity plan
Accidental death and dismemberment
Life insurance
Long-term disability
Short-term disability
Other supplemental coverage
Our vacation benefits vary with length and type of service. We grant twelve (12) paid holidays.
Meharry Medical College’s benefits package is designed to offer flexibility and variety of choice. All full
time staff working 32 or more hours per week are eligible for benefits. Select benefits are available for
part-time positions.
Meharry strives to offer their employees a professional environment in which they can both work
and build a career. As part of this effort, we offer a tuition reimbursement program and professional
development training to assist you with your career path.
For Further Information or Questions regarding this role, you may contact Meharry's Talent Acquisition Specialist below.
Jouvie Henderson (she, her, hers)
Qualifications:
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues
• Ability to connect and network printers
• Able to utilize active directory