.. Service Rep you'll: Handle simple to more complex in-bound calls from clients and answer questions regarding their life or annuity product and/or servicing needs; Investigate and follow up on basic or routine questions/issues to resolve concerns in an accurate and timely manner; Interpret each request .. read more
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Exemption Status:
Non-ExemptSchedule Details:
Monday through Friday, Sunday through Saturday, Weekends (Saturday and Sunday)Scheduled Hours:
0-40Shift:
4 - Mixed Shift, 8 Hours (United States of America)Hours:
0Cost Center:
Emergency Services N/CUnion:
SEIU Local 509 Community Health LinkThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a CaregiverAt UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
I. Major Responsibilities:
1. Implements program policies and procedures to maintain daily structure and consistency within the program and maintain compliance with all licensing standards.
2. Assesses clients basic physical, social, educational, legal and service needs and coordinates care with other inter-agency and community-based providers.
3. Works with multi-disciplinary treatment team to develop and update integrated treatment plans and recommendations including all service needs.
4. Develops appropriate comprehensive and appropriate aftercare plans while working with clients and members of multi-service team providers.
5. Conducts outreach and creates pathways for referrals. works closely with other providers to receive referrals; may conduct admissions assessments.
6. Assists clients in engaging next level of services.
7. Coordinates and provides transportation as needed.
8. Participates in multidisciplinary team to discuss client progress.
9. Makes referrals and assists clients with transition to behavioral treatment providers.
10. Leads skill development, educational or recreational group activities as assigned.
11. Attends program staff and clinical team meetings, supervision, trainings and all other required program meetings.
12. Documents treatment provided in EHR (Electronic Health Record), assessments, follow up interviews, case conferences, behavioral issues on the unit, coordination with other agencies or programs, referrals, clinical team treatment decisions, discharges and others.
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures, and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II. Position Qualifications:
License/Certification/Education:
Required:
1. Bachelor's degree.
2. Satisfactory CORI background check.
Preferred:
1. Bachelor's degree in psychology or human services or a closely related field is preferred.
Experience/Skills:
Required:
1. Ability to develop a working knowledge of CHL's service lines to triage individuals being assessed for services.
2. Excellent oral communication and computer skills.
3. Ability to multitask. Must possess time management skills with a keen sense of prioritization and follow through.
4. Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
5. Ability to use office equipment, including copy machines, computers, printers, telephones.
6. Ability to organize complex tasks and meet deadlines.
Preferred:
1. Prior experience in a behavioral health or social services setting.
2. Basic knowledge of CHL services and insurance requirements and reimbursement for these services.
3. Working knowledge of Electronic Health Records (EHR).
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Position requires travel from base location to other facilities and patient residences with primary work being indoors in both patient care facilities and alternative patient care environments.
ADDENDUM FOR JUVENILE COURT CLINIC
Position Summary:
This position provides case referral and management services at the Juvenile Court Clinic for court-involved youth and families consistent with clinical standards, best practices, and ethical responsibilities of the mental health fields. Represents the Juvenile Court Clinic at community-based interagency meetings or court initiatives as assigned by the Program Director and/or Assistant Program Director.
I. Major Responsibilities:
1. Provides individual and family case management/referral services to court-involved youth and families by assessing basic physical, social, educational, legal and service needs.
2. Provides consultation to families, judges, probation officers, attorneys, and other court parties about community-based service referrals.
3. Provides informal court presentation as needed.
4. Documents services provided and maintains records in accordance with Community Healthlink and Juvenile Court Clinic policy.
5. Attends and participates in community-based meetings or court initiatives as needed and/or assigned by the Program Director and/or Assistant Program Director.
6. Endorses the mission of the Juvenile Court "to protect children from abuse and neglect, to promote opportunities for children to reside in a safe, stable, permanent family environment, to strengthen families, to rehabilitate juveniles and protect the public."
7. Engages youth and their families quickly and develops a working relationship with youth, families, court personnel, school personnel, other providers, and state agencies.
8. Travel between courts and provider agencies will be required. Reimbursement for travel is provided by the Juvenile Court Clinic.
III. Physical Demands and Environmental Conditions:
This position requires travel from our base location to other courts or locations in Worcester County with primary work being at the Juvenile Court located within the Worcester Trial Court.
ADDENDUM FOR CHILDREN'S SERVICES (BUSINESS TITLE: Children's Svcs Coord)
Job Profile Summary:
Works under the supervision of the Program Director and in collaboration with the Family Therapist to develop the children's portion of the service plan, overseeing the children's activities, parenting classes, and educational needs of the children. Implements programming for residents on a consistent basis in accordance with standards, policies, and procedures.
I. Major Responsibilities:
1. Child Safety: Ensures the consistent safety of all children through active involvement, coordination, and participation in their daily activities. Maintains continuous visual contact with all children.
2. Counseling and Clinical Monitoring: Promotes successful involvement in regular, productive daily activity, such as work or school, and, as indicated, successful reintegration into family and community living. Assesses overall health of parent-child relationship and parenting skills of residents, conducts individual assessment of social and emotional needs of individual children, works closely with Early Intervention and Schools to provide developmental assessment of all children. Facilitates clinical assessment of children as needed.
3. Community Living: Works with children to assist with activities of daily living and foster a sense of safety in the residence which includes personal hygiene and self-care skills, and other interventions as necessary.
4. Consultation: Consults with other service providers or institutions providing services to children, e.g., courts, schools, Early Intervention Program, Department of Youth Services, Department of Social Services, etc.; documents all consultations.
5. Nutrition: Ensures healthy menu planning, food shopping, and meal preparation through coordination and assistance with meals.
6. Medical and Medications: Ensures children receive medical examinations in accordance with recommended schedules of pediatric care. Monitors children's medication refills, documentation of medication administration and changes in medication orders, assists with attending appointments, and safe storage of medications. Ensures children's immunizations are up to date in accordance with BSAS recommendations unless the child's parent or legal guardian has stated in writing that vaccinations or immunizations conflict with his or her sincere religious beliefs or if the child's practitioner has stated in writing that the vaccination or immunization is medically contraindicated.
7. Services: Provides on-site services and activities for children who are not in community-based childcare programs or in school. Such services shall be designed to promote the child's development and shall be available for children of all ages, including adolescents.
8. Continuity of Care: Participates in treatment teams, case conferences, and collaborate with other providers for designated residents. Refer children from birth to age three for a Developmental Assessment through an Early Intervention Program (EIP) certified by BSAS.
9. Routine Paperwork: Prepares daily log entries, incident reports, and other required paperwork to ensure the program meets applicable standards.
10. Facility Upkeep: Works with children to maintain the residence on a daily basis including age-appropriate chores, bedroom upkeep, etc.
11. Other Duties: Other related duties as assigned to provide quality rehabilitation services. May include transporting residents in personal car and/or program van, physical assistance, and other such duties.
12. Maintain Competencies: Human Rights, Dual Diagnosis, Infection Control, CPR, First Aid, agency and divisional policy and procedures as well as other required competencies.
13. Maintains confidentiality.
14. Maintains and comply with regulations for DMH, HUD, BSAS and DPH Certification.
15. Uses effective communication with consumers, peers and other professionals that is sensitive to the racial/ethnic/cultural/class backgrounds.
16. Uses ability to write behaviorally stated treatment plans.
17. Effective ability to observe, document, teach and respond to mental and physical health as well as other needs of consumers such as community living skills, medication education, crisis intervention, etc.
II. Position Qualifications:
License/Certification/Education:
Required:
1. Bachelor's degree in Early Childhood Education, Special Education, Psychology, or a related field OR a Bachelor's degree in an unrelated field with four (4) courses or twelve (12) credits in Early Childhood Education, Special Education, Psychology, or a related field who has experience or knowledge of parent-child dyadic work.
2. Satisfactory CORI (Criminal Offender Record Information) background check and a DCF/CPS (Department of Families Adam Walsh/Child Protective Services background check) and meet Agency requirements.
3. Current valid US-issued driver's license and ability to provide registered, inspected, and insured automobile for work related purposes including driving clients in a personal vehicle or a company vehicle.
4. Child CPR and First Aid.
Preferred:
1.
Experience/Skills:
Required:
1. Experience working with the program's population.
Preferred:
1. Bilingual skills.
III. Physical Demands and Environmental Conditions:
1. Travel is required as part of this position, which includes travel to/from families' homes, community settings, and CHL sites.
2. Work assigned hours may include weekend rotation and evening hours.
3. Must be able to remain in a stationary position, often standing or sitting for extended periods of time.
4. Must be able to life and move objects up to twenty-five (25) pounds for various needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . We will make every effort to respond to your request for disability assistance as soon as possible.