.. * Medical, dental, vision, and wellness programs (eligibility based on hours worked). * Flexible spending accounts, 401(k), and financial wellness plans. * Life, disability, accident, home, auto, and pet insurance. * Perks Spot discount program - save on entertainment, movie tickets and hundreds of products! .. read more
Job Description
What you will be doing
16090 City Walk, Sugar Land, Texas 77479
Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.
Requirements
What we are looking for
What you will be doing
- Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
- Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
- Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
16090 City Walk, Sugar Land, Texas 77479
Welcome to a landmark, just 15 minutes southwest of downtown Houston, where contemporary comfort and classic Texas charm converge. The Sugar Land Marriott is located in the heart of the vibrant new Sugar Land Town Square, surrounded by fabulous dining and delightful shopping venues all within walking distance. All year long, enjoy premier festivals and events on the Town Square Plaza.
Requirements
What we are looking for
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
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