Customer Service Representative

Customer Service Representative Position  
Position Type: Contract position for 6 Months  with performance-based extension
Hourly Pay - $18/hour
Work Schedule – 40 hours per week - SHIFT DETAILS: 12:30pm-9pm Sunday and Tuesday Off

Daily Responsibilities:

Assisting Customers and Business Partners :

• Handling inquiries, requests, and issues via phone and email.
• Providing information on services, orders, and delivery schedules.

1. Handling Complaints :

• Addressing customer complaints calmly and professionally.
• Working to find solutions that satisfy customers and maintain the company's reputation.

1. Problem Solving :

• Diagnosing and assessing issues customers or partners may have.
• Finding and implementing solutions efficiently.

1. Monitoring Delivery Routes :

• Keeping an eye on the progress of delivery routes.
• Ensuring timely deliveries and resolving any issues that may arise.

1. Scanning and Verifying :

• Scanning haul-away pods and verifying stamps for accurate records.

1. Order Management :

• Processing changes or cancellations to delivery orders promptly and accurately.

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