Quality Engineer (Customer-Centric Hardware & Software Focused)

iXsystems is growing - We are searching for a Quality Engineer to join our team, playing a critical role in ensuring the quality and performance of our hardware and software solutions. This position is ideal for individuals who are passionate about field performance analysis, hardware and software support case analysis, and driving improvements to deliver exceptional products and services to our customers.

This is an in-office role based out of our Maryville, TN office.

Base Pay Range

The base pay range of this position is $81,107.00 - $109,450.00 USD Annually.  Additional compensation through the Incentive Bonus Program is available for this position.

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. 

iXsystems offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time off, 401(k), health and flexible spending accounts, stock purchase plan, and more.

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

Why join iXsystems?

Founded in Silicon Valley in 2002, iXsystems is a profitable, growing, self-funded global company that is changing the data storage industry with TrueNAS, the world's most popular Open Source storage software. Relied upon by millions in over 200 countries, TrueNAS is an award-winning universal data platform used by a majority of Fortune 500 companies. 

At iX, we think people before profit. We provide an ultra-collaborative environment to our employees and open source communities so we can maintain being the world’s most deployed storage software and pursue kaizen. 

We make work fun with things like company team-building events, complimentary food and drinks in the lounge, and a flexible atmosphere that allows creativity to thrive. We are big on promoting from within and opportunities to move up in the company are everywhere for high-performers that want to take their careers to the next level.

The Day-to-Day

The Quality Engineer is responsible for providing expert technical support in analyzing hardware and software-related customer support cases. They will collaborate with support teams to troubleshoot and resolve complex issues while documenting case analysis findings and contributing to knowledge-base articles. In addition, the Quality Engineer will participate in the continuous improvement of quality assurance processes and methodologies. They will assist in the development and maintenance of quality standards, collecting and analyzing data related to quality, performance, and customer feedback. 

• Prepare and present reports on quality metrics, trends, and performance to management
• Collaborate with BizOps and DevOps teams to develop and maintain reporting tools and dashboards
• Contribute to the development and implementation of a robust Quality Management System (QMS) aligned with industry standards and regulatory requirements
• Conduct audits and drive continuous improvement initiatives to enhance quality and maintain a high standard of product integrity
• Collaborate with suppliers to assess and improve the quality of incoming materials, components, and services, ensuring supplier quality management practices meet organizational standards
• Collaborate with various departments, including Sales, Engineering, Operations, and Customer Support, to ensure quality objectives are achieved.
• Adopt a customer-centric approach by actively soliciting and incorporating customer feedback into quality enhancement endeavors.

  Education and Experience

• Minimum of 5 years experience in this industry - Proficiency in quality assurance, data analysis, and reporting, with the ability to use data to drive decision-making. 
• Knowledge of quality management systems and regulatory requirements - Contribution to the development and implementation of a Quality Management System (QMS), including audits and supplier collaboration to maintain product integrity and compliance with standards
• Proficiency in analyzing hardware and software-related customer support cases, troubleshooting complex technical issues, and creating knowledge-base articles
• Demonstrated ability to collaborate effectively within a team environment, fostering positive working relationships with colleagues. - Exceptional planning and priority-setting capabilities to ensure efficient project and task execution.
• Customer-focused mindset, committed to delivering solutions that meet or exceed customer expectations and quality standards
  
  

Equal Employment Opportunity:

iXsystems, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.