.. providing high-level support via Phone, Chat, & Email; Identify and resolve client issues/concerns; Establish customer relationships and improve client retention; Diagnose bugs and communicate customer issues/requests to the development team; Work with the latest cloud support systems such as Zendesk .. read more
[Customer Service / Remote] - Anywhere in U.S. / Up to $30 per hour / Health, dental, and vision / PTO / 401k / Technology allowance - As a Support Associate you'll: Solve customer problems by responding to incoming customer questions (support tickets, phone calls, etc.) in a timely, helpful, and professional manner; Assist in identifying issues that negatively impact end user experiences, take corrective action, and work closely with partner teams (Product and Engineering) to resolve; Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes...Hiring Fast >>
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