.. customers with placing orders, tracking shipments, processing returns, and managing account information; Develop a comprehensive understanding of Zoro's products and services to effectively address customer questions; Troubleshoot and resolve customer issues promptly and efficiently, escalating complex .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive compensation / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll: Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, and assess each customer's need to offer a solution that empowers them to use BOSSCAT's services; Provide accurate information and proactive updates coordinating product, operations and field team technology and support; Achieve/exceed individual and team customer satisfaction and quality targets; Maintain active records and internal coordination of each interaction to ensure timely and accurate follow up...Hiring Fast >>
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