Senior Manager - Invoice to Cash (ITC)

Job Description

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

The Team:

Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. The Fanatics family of companies, supported by our Fanatics Accounting Shared Services function, currently includes:

• Fanatics Commerce, a vertically integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hard goods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy.
• Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectible experience;
• Fanatics Betting & Gaming, a mobile betting, gaming, and retail sportsbook platform.

FHI employees are expected to be on-site 4-days per week. We also offer the unique benefit of allowing employees to temporarily work remotely up to 20 days per year based on business levels.

The Role:

Fanatics is seeking a Senior Invoice-To-Cash (ITC) Manager - responsible for leading a team in B2B billing, cash applications, credit, and collection of receivables. The AR Manager will help establish policies and procedures and implement best practices, ensuring timely billing and collections while protecting the organization against unnecessary risk and bad debt exposure.

What You'll Do:

• Manage team resources and prioritize activities as required to drive operational excellence to consistently improve key performance indicators (KPI's) and service level agreements (SLA's); including providing weekly and monthly key AR metrics and disputes summaries to management.
• Manage the monthly, quarterly, and year-end AR closing processes, Sarbanes Oxley Act (SOX) controls, and completion of internal and external audit requirements, etc.
• Lead projects that involve transition of responsibilities to Shared Services and 3rd parties, Oracle Fusion system enhancements, integration, and implementation.
• Oversee research and analysis on customer deductions, including shortage claims, pricing differences, and contractual allowances.
• Partner with Sales, Credit and Legal to accommodate credit needs, mitigate credit risks and timely resolution of issues and disputes.
• Organize workload for staff ensuring adequate backup and training plans for the team while ensuring segregation of duties controls are met.
• Maintain process documentation, ensuring process changes are incorporated, reviewed, and approved in a timely manner.
• Build relationships with key Fanatics customers and internal departments, including Sales, Finance and Customer Service to ensure timely resolution of customer issues.
• Hire, mentor, and develop team members.

What We're Looking for:

• Ability to build solid working relationships with both internal and external customers at all levels.
• Bachelor's Degree with 6+ years of similar invoice to cash experience in a large organization preferred.
• ERP system experience SAP/Oracle/Workday/D365 strongly preferred.
• 5+ years' experience leading an Accounting/Finance/Shared Service team.
• Strong Excel skills, including LOOKUP and PivotTables
• Hybrid role - M-TH in office, F Work from Home

Required Skills:

• Ability to prioritize workload and multi-task to ensure deadlines are met in a challenging environment.
• Strong ability to analyze information and make sound decisions under tight deadlines.
• Demonstrate persistence in bringing issues to conclusion and provide guidance and assistance to the team to do the same.
• Clear and effective professional communication skills with all levels of the organization and management.
• Ability to Create a high energy culture grounded in customer service, positivity, and results.