Front Desk I

Job Summary: As Front Desk, you will be responsible for welcoming guests with a professional image during registration and check-outs. Attend and respond to complaints as needed. Duties: * Process guest arrivals and departures while being pleasant, welcoming and professional; * Communicate daily with Managers, Housekeeping, Security and/or Maintenance team members on a regular basis in regard to issues of interest; * Compose and respond to emails/queries pertaining to the lodge on a daily basis; * Process payments with accuracy, answering telephones and managing other tasks at the front desk; * Maintain occupancy statistics, weekly billing procedures and other tasks required to operate efficiently; * Attend to guest complaints in a timely and professional manner; * Provide guests with knowledge of the facility including emergency evacuation procedures; * Light housekeeping/cleaning duties in and around the front desk and public areas; * Act as an ambassador for Target Lodging in all dealings with the public and team members; * To be familiar with and carry out duties and responsibilities in accordance with Health & Safety policies approved by Target Lodging along with Occupational Health & Safety regulations; and Perform other duties as required to assist in efficient lodge operations. Requirements: * High School Diploma; * 2 - 3 years' valuable front desk experience; preferred * Clean Criminal Record and good verifiable references; * Ability to work cooperatively as a member of the team through personal behavior, work contribution and sharing of expertise and knowledge; * Proficient computer skills (Microsoft applications/Infinity software); * Ability to create and maintain Excel spreadsheets; * Excellent customer service skills with strong attention to detail; * Excellent Communication (written & verbal) and Interpersonal Skills; * Excellent comprehension and command of the English language (written & verbal); * Comfortable using various office equipment (i.e. fax, copier, computer); * Aptitude to work independently with sharp problem solving and decision making skills; * Self-motivation, confidence, discretion, and good judgment; * Capable of working long hours on your feet; * Ability to maintain confidentiality; * Excellent organizational and time management skills with the ability to prioritize and multi-task; * Good Listener and display patience and understanding; * Team Player; Reliable; and Demonstrate professional skills under stressful situations.