.. , Angular v4+, NodeJS, NoSQL databases, HTML5, CSS, Google Cloud Platform or Amazon Web Services. 5 years of understanding of web services technologies such as .. Occasionally Works primarily out-of-the office selling products/services (Sales employees) Never Physical work site required Yes Lifting: up to 10 pounds .. read more
Cloud Engineer
Skills:
Critical:
Desired:
Note:
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- Contract
- Hybrid
- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:
- Confident in a client-facing role and possess the ability to manage multiple stakeholders.
- Coordinate and perform release planning, development, testing, and releases on multiple agencies' IVR enhancements.
- Build Call flow designs, Chat, and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
- Skills-based routing design and implementation for voice, chat, email, and SMS contact center technology
- Works with the Architecture team to design, develop, and deploy APIs, and consume APIs.
- Understand business requirements with the ability to translate to technical requirements
- Prepare design documents based on business requirements for the application development
- Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
- Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
- Review support tickets with agency leadership and oversee any support questions from other team members who might be working on one of those agencies' tickets.
- Act as an SME accessible by other team members to discuss and work through possible ways to achieve or design a requested IVR enhancement.
Skills:
Critical:
- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [ 5+ years of experience preferred ]
- NICE CXOne Studio experience [ 3+ years of experience preferred ]
- Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [ 4+ years of experience preferred ]
- Ability to develop, maintain, and troubleshoot web service API calls [ 5+ years of experience preferred ]
Desired:
- Experience in Contact Center Dashboard Creation
- Experience with Salesforce
- Base knowledge of intersystem networking, and data traffic flow between components.
- Ability to troubleshoot end-to-end Call center application including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics.
Note:
- Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for NICE CxONE application, and therefore, any relevant experience needs to be shared via the pre-screening qu
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